SHANI BANKS
Chicago
Summary
Resourceful Member Service Representative known for high productivity and efficient task completion. Specialize in customer service, problem-solving, and communication skills. Excel in interpersonal interactions, adaptability, and conflict resolution to enhance member satisfaction and loyalty.
Overview
7
7
years of professional experience
Work History
Member Service Representative
Wintrustfinancial
Rosemont
10.2023 - Current
- Assessed customer satisfaction levels utilizing surveys and feedback forms.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Maintained a high level of professionalism when dealing with difficult customers.
- Completed day-to-day duties accurately and efficiently.
Patient Service Representative
CVS HEALTH
Mount Prospect
02.2021 - 07.2022
- Adhered to HIPAA regulations when handling confidential patient information.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Provided customer service by answering patient questions and addressing concerns.
- Answered incoming calls in a professional manner.
Customer Service Representative
AmerisourceBergen
Naperville
12.2017 - 12.2020
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
Education
Associate of Science - Business Administration
Robert Morris College
Chicago, IL06-2021
Skills
- Customer service
- Problem resolution
- Conflict de-escalation
- Data entry
- Attention to detail
- Time management
- Multitasking and prioritization
- Communication skills
Timeline
Member Service Representative
Wintrustfinancial
10.2023 - Current
Patient Service Representative
CVS HEALTH
02.2021 - 07.2022
Customer Service Representative
AmerisourceBergen
12.2017 - 12.2020
Associate of Science - Business Administration
Robert Morris College
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