Shanett Coleman

• Serve as the trusted point of contact for VIP guests, a role earned through professionalism, approachability, and strong client relationships, ensuring personalized and memorable experiences from pre-arrival communication to post-stay follow-ups that reinforce Accenture’s brand values.
• Adapt communication style to suit the needs and preferences of senior leadership, VIP clients, and team members, providing timely and appropriate responses to ensure smooth execution of meetings, events, and daily operations.
• Collaborate seamlessly with cross-functional teams, including the events planning, facilities, IT department, leading VIP client office tours, serving as a team content creator, and managing logistics for client meetings and internal office events. Ensure the highest level of service and attention to detail across all touchpoints.
• Facilitated professional networking by connecting a new Business Analyst to a seasoned colleague, fostering knowledge sharing, mentorship, and integration into Accenture’s culture and internal opportunities.
• Monitor large-scale office events and meetings, overseeing registration, security approvals, attendee lists, and logistics for building access. Ensure smooth operations and mitigate issues before they escalate.
• Develop and maintain strong relationships with clients. Act as an escalation point for urgent matters or complex guest requests, providing fast, effective resolution.
• Implement strategies to improve guest satisfaction and employee engagement through personalized services, attention to detail, and post-event feedback collection.
• Serve as the solo lead on Accenture’s executive leadership floor, managing high-level meetings and events with up to 119 attendees, while also being the first point of response for frequent medical emergencies, ensuring swift, calm coordination and guest safety, alongside flawless execution and personalized service.
• Familiar with conference room equipment, supporting the seamless execution of high-level meetings.
• Trained in the use of conference room technology and equipment, including AV systems, virtual collaboration tools, and digital whiteboards, to support hybrid work experiences.
• Completed CPR and emergency response training (certified through June 2025), ensuring confidence and competence in handling medical incidents and workplace safety.

Achievements:

• Frequently recognized by clients, senior leadership, and peers with over 30 Wow Awards for professionalism, service excellence, and the ability to manage complex projects efficiently.
• Played a critical role in developing an Excel-based tool that optimized workflow for the 24th floor, as the lead Accenture office is 260,000 sq.
• Proactively identified and implemented process improvements, such as creating standard terms for new hires and adjusting processes for better service delivery to senior executives and their teams.
• Requested by leadership to rejoin the 24th-floor leadership location due to the positive impact, creating an onboard training manual, demonstrating trust and confidence in my leadership and expertise.
• Played a key role in mentoring junior team members, several of whom have since advanced within the organization, thanks to the support and training provided.
• Received numerous accolades in employee surveys for my ability to make onboarding and training sessions informative, engaging, and valuable to employees' long-term success.
• Completed AMP training to strengthen leadership, performance improvement, and strategic management skills; applied insights to enhance team collaboration and drive results.
• Supported several powerful, inclusive workplace tours and Q&A for the Best Buddies Jobs Program, welcoming students, teachers, and leadership. Many with intellectual and developmental disabilities are showcased at Accenture’s Accessibility Center, fostering thoughtful conversations about inclusion, and going above and beyond to ensure every guest feels seen, valued, and empowered, exemplifying the spirit of partnership, empathy, and excellence.

Onboarding & Training Specialist.

Accenture / Rapport — May 2022 to Present.

Key Responsibilities:

• Led the onboarding process for over 1,000 hours of training for new hires. Developed a comprehensive training guide to streamline the process, ensuring consistency in delivery and content across sessions.
• Customized my training program to address the individual, one-on-one needs of each participant, addressing both soft skills and technical capabilities. Provided hands-on support and mentorship to new hires, helping them navigate their new roles and responsibilities effectively.
• Extended mentorship beyond training sessions, providing ongoing coaching and career guidance to new employees, fostering a supportive and collaborative environment that encourages professional growth.
• Helped identify skills gaps within teams and worked with leadership to design specialized training sessions to address those areas, improving overall team performance.

Leadership and collaboration.

Key Responsibilities:

• Regularly collaborate with senior leadership and executive managers that are hosting high-profile meetings, special events, seminars, and company-wide events.
• Worked with the recruiting team during the summer internship program, with registration to ensure a seamless experience for interns, and foster their connection to Accenture’s culture and values.
• Invited to assist the Co-Chief of Staff for Accenture National Pride ERG, one of the largest Employee Resource Groups (ERG) within the organization. Provided logistical support, event coordination, and assisted in organizing various diversity and inclusion events.
• Personally requested by the International African American Lawyers ERG to serve as the DJ for their annual event, demonstrating the trust and respect I’ve earned from diverse teams and leaders throughout the organization.
• Foster relationships across all levels of the organization, from entry-level employees to senior executives, by consistently delivering quality results and engaging in collaborative efforts.
• Supported company-wide events, executive meetings, and intern onboarding, ensuring alignment with company culture and high engagement across all levels.
• Frequently recognized for building lasting relationships across departments, from frontline leadership to directors and executive leadership.

• Managed time-sensitive, confidential SEC documents, ensuring accuracy and security for audits.
• Provided reproduction, scanning, copying, document assembly, and binding services of high quality.
• Coordinated delivery and receipt of corporate materials across office locations.
• Executed filing duties, including purging and archiving documents per client requests.
• Handled shipping and receiving of materials and packages efficiently.
• Oversaw monthly inventory for four mailrooms and catered kitchens.
• Monitored biweekly expenses, ensuring accurate documentation and compliance with review processes.
• Delivered training sessions for staff on compliance awareness and best practices.