Shanelle Stewart
Park Forest
Summary
Organized and detail-oriented program coordinator with experience supporting daily operations, scheduling, and front-facing communication within fast-paced, service-driven environments. Experienced in maintaining confidential documentation, supporting compliance standards, and collaborating with leadership to ensure smooth daily operations. Known for strong interpersonal skills, discretion, and compassionate communication, with the ability to manage multiple responsibilities while maintaining professionalism. Seeking a transition into healthcare, education, or administrative support roles that value organization, reliability, and service excellence.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Childcare Program Coordinator
Cozy Castle Learning Center
06.2021 - Current
- Oversee daily operations, staff scheduling, and compliance with Illinois childcare regulations.
- Conduct tours for prospective families and manage the full enrollment process, signing up new students and boosting center capacity.
- Supervise and mentor teachers to maintain curriculum quality and positive classroom environments.
- Build strong relationships with parents through ongoing communication and problem-solving.
- Lead classroom instruction while balancing administrative duties to support center success.
Shift Lead Supervisor
PLS Check Cashing Services
05.2019 - 06.2021
- Helped customers with check cashing, money orders, bill payments, and other services while keeping everything accurate and secure.
- Took on a leadership role by guiding the team during shifts, making sure daily tasks got done and customers were taken care of.
- Handled cash drawers, balanced registers, and made sure transactions followed company and state guidelines.
- Stepped in for management when needed, keeping the store running smoothly and resolving any customer or staff issues.
- Built strong relationships with regular customers by giving friendly and reliable service.
Education
High School -
Thornwood High School
South Holland, IL05.2016
Skills
- Customer service
- Communication skills
- Team management
- Relationship building
- Strategic planning
- Decision-making
- Verbal and written communication
Certification
Child Development Associate Certificate
Languages
English
Interests
Travel, fitness and wellness (gym training, Pilates, yoga, boxing), exploring new restaurants, reading, music, and indoor/outdoor activities Values quality time with family and friends and maintaining balance between physical, mental, and emotional well-being
Timeline
Childcare Program Coordinator
Cozy Castle Learning Center
06.2021 - Current
Shift Lead Supervisor
PLS Check Cashing Services
05.2019 - 06.2021
High School -
Thornwood High School