Shanelle Stampley

• Process insurance applications, ensuring accuracy and compliance with company guidelines..
• Analyze documentation, resolve discrepancies, and process policy transactions..
• Collaborate with underwriters and agents while maintaining high accuracy and productivity..

Customer Service — (2018 – 2024)
• Managed customer interactions across phone, chat, SMS, and email channels.
• Resolved complex issues while maintaining quality, productivity, and customer satisfaction goals.
• Utilized multiple systems to document interactions and support operational efficiency.

Sales Intern Supervisor — (2020 – 2021)
• Led and coached a team of 12+ employees to ensure performance and sales goals.

• Supervised daily operations of production, ensuring smooth workflow and policy completion.
• Coordinated scheduling and project assignments, aligning intern goals with departmental objectives.

Assistant Trainer — (2019 – 2020)

• Assist w/ onboarding and training programs for new employees.
• Provided coaching, tracked performance, and maintained training materials.

• Facilitated workshops on effective communication and teamwork strategies, fostering collaborative work environments.