Shaneika Manuel
Streator
Overview
15
15
years of professional experience
1
1
Certification
Work History
Sales Associate
CURLYS FURNITURE
Streator
03.2024 - Current
- Assisted customers in selecting furniture and decor for their homes.
- Maintained product displays to ensure a visually appealing showroom environment.
- Processed customer transactions efficiently and accurately at the point of sale.
- Provided product knowledge and recommendations to enhance customer satisfaction.
- Collaborated with team members to manage inventory and restocking efforts.
- Handled customer inquiries and resolved issues in a timely manner.
- Participated in training new staff on sales techniques and store policies.
- Conducted regular cleaning and organization of merchandise on the sales floor.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Provided accurate information about products, prices and services.
- Assisted customers with product selection, sizing and styling.
- Maintained up-to-date knowledge of store merchandise and policies.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Processed transactions using a point-of-sale system.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Housekeeper
Parkers nursing home
06.2016 - Current
- I help residents with minor needs from getting them ice water making sure there beds are sanitize and cleaned rooms where clean kept call lights wipe down and at reach
Security Officer
Allied Universal Security Services
Ottawa
05.2024 - 07.2024
- Monitored premises to ensure safety and security of all individuals.
- Responded promptly to alarms and incidents to maintain a secure environment.
- Conducted regular patrols of property to deter theft and vandalism.
- Assisted in emergency response procedures during critical situations.
- Documented daily activities and incidents in detailed reports for management review.
- Enforced company policies and regulations for visitor access and behavior.
- Provided excellent customer service while addressing concerns from patrons and staff.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Maintained accurate logs of all security related activities.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Guarded restricted areas to prevent unauthorized entry.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Confirmed visitor identification prior to granting entry into the building.
- Verified photo IDs and tickets to allow guests passage.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Checked for safety hazards and took corrective action when necessary.
- Monitored surveillance cameras and responded to suspicious activity.
- Monitored premises and recorded activity in daily officer reports.
- Completed incident reports to record security or loss prevention incidents.
- Responded to alarms and conducted investigations as required.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Provided escorts for visitors as needed throughout the facility.
- Reported safety hazards for remediation response.
- Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
- Provided assistance to other departments as needed such as deliveries from vendors or contractors.
Activities Assistant
Parkers nursing rehabilitation Center
Streator
08.2019 - 09.2019
- Make arts and crafts with the residents/ wheelchair yoga / colored with residents I only work in this department for a short period of time because I went back to the floor for housekeeping
- Assisted in planning and organizing recreational activities for residents.
- Supported residents with daily living activities and ensured their comfort.
- Ensured a safe environment during all activities and events held onsite.
- Kept activities spaces organized, clean and tidy.
- Provided one-on-one assistance with activities for those who needed it.
- Provided emotional support when necessary during recreational activities.
CNA - Certified Nursing Assistant/Caregiver
GrapeTree Medical Staffing
Streator
05.2019 - 07.2019
- I bathe residents feed them if they needs assistant help them get dressed monitor them and also assist with bathroom needs I only work the floor for 3 months in training but learned a lot throughout my years I've been working for this company
- Provided direct patient care and assistance with daily living activities.
- Monitored patient vital signs and reported changes to nursing staff.
- Assisted with mobility and transportation of patients within healthcare facilities.
- Documented patient information accurately in electronic health records systems.
- Communicated effectively with patients, families, and healthcare team members.
- Supported nursing staff by preparing equipment and supplies for procedures.
- Documented patient care services by charting in designated areas.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Answered patient call lights promptly and responded to requests appropriately.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Reported changes in patient conditions to registered nurse or physician.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Monitored food intake and output as directed by nursing staff.
- Provided emotional support to family members during difficult times.
- Transported residents within the facility as needed.
- Utilized appropriate safety measures when handling hazardous materials or waste products.
- Recognized signs, symptoms of abuse, neglect and reported them per policy.
- Assisted with range of motion exercises and other rehabilitative activities per physician orders.
Repack Order Filler
NIKE
02.2015 - 06.2015
- Processed customer orders efficiently in a fast-paced warehouse environment.
- Utilized inventory management systems to track stock levels and order fulfillment.
- Operated material handling equipment to move products safely within the facility.
- Ensured accurate labeling and packaging of products for shipment to customers.
- Collaborated with team members to maintain workflow and meet daily targets.
- Maintained a clean and organized workspace for optimal operational efficiency.
- Collaborated with team members to achieve daily goals set by management.
- Operated warehouse equipment with caution and according to manufacturer instructions to reduce risk of accidents and malfunctions.
- Prepared products for packaging and shipping according to company specifications.
- Maintained cleanliness of work area at all times.
- Received orders and prepared them for shipment by selecting items from shelves, packing boxes, labeling, and loading onto delivery trucks.
- Efficiently filled orders using hand-held scanners.
- Stacked merchandise on pallets for storage in the warehouse.
Cashier
KFC/Taco Bell
West Memphis
06.2013 - 05.2014
- Processed customer transactions efficiently at fast-food restaurant.
- Maintained accurate cash register and balanced daily sales.
- Assisted customers with menu selections and special requests.
- Collaborated with team members to ensure smooth service flow.
- Handled customer complaints professionally and resolved issues promptly.
- Trained new cashiers on operating procedures and customer service standards.
- Ensured cleanliness and organization of the front counter area.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
Repack Order Filler
Bosh warehouse
07.2010 - 12.2011
- Processed customer orders efficiently in a fast-paced warehouse environment.
- Utilized inventory management systems to track stock levels and order fulfillment.
- Operated material handling equipment to move products safely within the facility.
- Collaborated with team members to maintain workflow and meet daily targets.
- Ensured accurate labeling and packaging of products for shipment to customers.
- Conducted regular inspections of items to ensure quality standards were met.
- Trained new employees on order filling procedures and safety protocols.
- Maintained a clean and organized workspace for optimal operational efficiency.
- Used handheld scanners to key in data for packages.
- Collaborated with team members to achieve daily goals set by management.
- Operated warehouse equipment with caution and according to manufacturer instructions to reduce risk of accidents and malfunctions.
- Prepared products for packaging and shipping according to company specifications.
- Maintained cleanliness of work area at all times.
- Received orders and prepared them for shipment by selecting items from shelves, packing boxes, labeling, and loading onto delivery trucks.
- Efficiently filled orders using hand-held scanners.
- Followed safety guidelines while operating machinery such as forklifts or pallet jacks.
- Verified accuracy of order picking by comparing items picked to customer invoices.
- Stacked merchandise on pallets for storage in the warehouse.
- Performed cycle counts on a regular basis to maintain inventory accuracy.
- Packaged items with appropriate materials to prevent damage during shipping.
- Unloaded merchandise from delivery trucks quickly and efficiently.
Education
Some College (No Degree) - Ged/Re-Entry Program
Illinois Valley Community College
Oglesby, ILSkills
- Cleaning
- Housekeeping
- Time Management
- Customer Service
- Communications
- Hospitality
- Nursing Home Experience
- Typing
- Caregiving
- Teaching
- Group Fitness
- Childcare
- Customer service
- Sales strategies
- Team collaboration
- Effective communication
- Problem solving
- Time management
- Product recommendations
- Inventory tracking
- Inventory management
- Money handling
- Problem-solving
- Meeting deadlines
- Verbal and written communication
- Adapt to diverse groups
- Contact follow-up
- Friendly and outgoing
- Energetic self-starter
- Relationship building
- Professional demeanor
- Exceptional customer service
- Excellent people skills
- Reliable and punctual
- Positive and professional
- Outgoing personality
- Conflict resolution
- Multi-tasking strength
- Policy and procedure adherence
Certification
- Driver's license
- CPR
- Certified Nursing Assistant (CNA)
- First Aid Certification
- PERC
- CCL
- BASSET
Timeline
Security Officer
Allied Universal Security Services
05.2024 - 07.2024
Sales Associate
CURLYS FURNITURE
03.2024 - Current
Activities Assistant
Parkers nursing rehabilitation Center
08.2019 - 09.2019
CNA - Certified Nursing Assistant/Caregiver
GrapeTree Medical Staffing
05.2019 - 07.2019
Housekeeper
Parkers nursing home
06.2016 - Current
Repack Order Filler
NIKE
02.2015 - 06.2015
Cashier
KFC/Taco Bell
06.2013 - 05.2014
Repack Order Filler
Bosh warehouse
07.2010 - 12.2011
Some College (No Degree) - Ged/Re-Entry Program
Illinois Valley Community College