Shane Villanueva
Burbank
Summary
Accomplished Grief Support Specialist at Advocate Hospice, skilled in bereavement counseling and client relationship management. Proficient in EPIC & Windows Office software. Adept at designing impactful and appropriate support group and educational bereavement programs. Successfully facilitated bereavement groups, enhancing community support. Recognized for exceptional communication and service to clients, with multiple certifications in specialized bereavement training.
Overview
11
11
years of professional experience
Work History
Grief Support Specialist
Advocate Hospice
08.2014 - Current
- Provide short-term individual bereavement counseling .
- Provide staff support and bereavement related resources.
- Collaborate with interdisciplinary team and completes initial and ongoing bereavement assessment and care plan for identified bereaved family members after the death of a patient.
- Provide ongoing assessment of client’s bereavement needs and maintains accurate and appropriate documentation in accordance with organizational policies, procedures, and regulations.
- Facilitate ongoing and time-limited bereavement groups for hospice and community individuals.
- Develop and provide educational programs for families, staff, and community members on loss, grief, and related topics.
- Participate in planning and implementing bereavement related events (such as socials, workshops, educational series, support groups, and memorial services) and ensures timely communication of events.
- Design materials for distribution to families eligible for and/or receiving Hospice services. Participated in staff orientations specific to bereavement as requested by the leader.
- Continually attend webinars and learn evidence-based contemporary bereavement types and counseling models.
- Enter clinical notes of all counseling interactions and communications within the EPIC system.
Education
Master of Science - Counseling Psychology
Trinity Christian College
Palos Heights, IL06-2014
Skills
- Customer service and professional communication
- Remote support
- Support services
- Helpee/Client relationship management
- Presentation design and lecturing
- Educator
- Proficient in Windows Office software
- Proficient in EPIC software
- Multiple certificates in specialized bereavement trainings including Dr Teresa Rando's complicated bereavement by trauma workshop
Languages
Spanish
Limited Working
Interests
- Music
- Outdoor Recreation
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Enjoy participating in [activity] for overall physical and mental well-being
- Regularly practice mindfulness and meditation for overall wellness
- Reading topics of philosophy, diverse theology, counseling & psychology
Timeline
Grief Support Specialist
Advocate Hospice
08.2014 - Current
Master of Science - Counseling Psychology
Trinity Christian College