Shane Spicer
Frankfort
Summary
Dynamic professional with a background in customer service and team collaboration. Known for monitoring audience behavior and ensuring safety compliance while maintaining cleanliness in theater environments. Ready to enhance customer satisfaction and support operational excellence.
Overview
4
4
years of professional experience
Work History
Usher
Emagine Theaters
Frankfort, IL
11.2025 - Current
- Greeted and directed guests to appropriate theaters, enhancing overall customer experience.
- Monitored audience behavior to ensure safety and compliance with theater policies.
- Assisted in maintaining cleanliness and organization within theater areas before and after screenings.
- Handled guest inquiries and resolved concerns promptly, fostering positive relationships.
Courtesy Clerk
Jewels Osco
New Lenox, IL
06.2024 - Current
- Assisted customers with inquiries and product selection to enhance shopping experience.
- Maintained cleanliness and organization of store displays to promote product visibility.
- Operated point-of-sale systems efficiently, ensuring accurate transactions for customer purchases.
- Collaborated with team members to restock shelves promptly, improving inventory management.
- Handled returns and exchanges professionally, resolving customer issues effectively.
- Maintained a clean and organized store environment by promptly returning carts to designated areas, ensuring easy access for shoppers.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
Crew Member
AMC Theatres
New Lenox, IL
01.2023 - 11.2024
- Provided exceptional customer service to enhance guest experiences and ensure satisfaction.
- Operated point-of-sale systems efficiently to process transactions accurately and quickly.
- Assisted in maintaining cleanliness and organization of theatre environment for optimal guest comfort.
- Collaborated with team members to execute successful promotional events and enhance audience engagement.
Courtesy Clerk
Jewels Osco
Frankfort, IL
12.2021 - 08.2022
- Assisted customers with inquiries and provided product information to enhance shopping experience.
- Maintained cleanliness and organization of store displays to promote a welcoming environment.
- Stocked shelves with merchandise, ensuring proper product placement and inventory management.
- Restocked and organized merchandise in front lanes.
- Developed knowledge of store products, enabling informed recommendations to customers.
- Returned unwanted items to correct store locations and restocked shelves.
- Enhanced customer satisfaction by efficiently bagging groceries and offering assistance with loading items into vehicles.
Education
High School Diploma -
Lincoln Way East High School
Frankfort05-2022
Skills
- Patience and composure
- Reliability and punctuality
- Working under pressure
- Safety awareness
- Sense of responsibility
- Cleaning and sanitizing
- Guest service
Timeline
Usher
Emagine Theaters
11.2025 - Current
Courtesy Clerk
Jewels Osco
06.2024 - Current
Crew Member
AMC Theatres
01.2023 - 11.2024
Courtesy Clerk
Jewels Osco
12.2021 - 08.2022
High School Diploma -
Lincoln Way East High School