Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shane Frantz

Bolingbrook

Summary

Energetic and dependable professional with extensive experience in customer service, team leadership, and operational management. Adept at improving team performance, resolving customer issues, and maintaining high standards of service. Skilled in problem-solving, organization, and time management with a strong ability to adapt in fast-paced environments. Eager to leverage leadership skills and technical expertise to contribute to the success of a dynamic team.

Overview

6
6
years of professional experience

Work History

Shift Supervisor

Panera Bread (Hamra Enterprises)
11.2024 - Current
  • Demonstrated strong leadership under high-pressure situations by staying calm, effectively delegating tasks, and maintaining team efficiency.
  • Resolved customer complaints with thoughtful, personalized solutions, enhancing customer satisfaction and retention.
  • Collaborated with upper management to consistently meet and exceed standards of service and quality during daily operations.
  • Prepared detailed shift summary reports for supervisors, highlighting achievements, challenges, and progress toward goals.

Team Lead

Panera Bread (Hamra Enterprises)
10.2022 - 11.2024
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Improved team performance by providing regular coaching, constructive feedback, and skill development opportunities tailored to individual needs.
  • Delivered hands-on training to new hires, fostering a supportive environment that ensured quick adaptation and long-term success.

Associate

Panera Bread (Hamra Enterprises)
09.2018 - 10.2022
  • Handled high volume transactions calmly, maintaining composure under pressure and delivering excellent customer service.
  • Balanced multiple responsibilities simultaneously, prioritizing tasks according to immediate needs of the restaurant operation.
  • Fostered positive relationships with customers, leading to increase in positive reviews.

Education

Bachelor of Science - Computer Science

Lewis University
05-2024

Skills

  • Customer Service
  • Leadership
  • Organization
  • Technical Skills
  • Interpersonal Skills
  • Problem-Solving

Timeline

Shift Supervisor

Panera Bread (Hamra Enterprises)
11.2024 - Current

Team Lead

Panera Bread (Hamra Enterprises)
10.2022 - 11.2024

Associate

Panera Bread (Hamra Enterprises)
09.2018 - 10.2022

Bachelor of Science - Computer Science

Lewis University

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Shane Frantz