Shanda Mammen
Delavan
Summary
Dynamic and service-oriented professional with extensive experience in hospitality, including a successful tenure at MacDuffs. Proven ability to enhance customer satisfaction through exceptional service and strong multitasking skills. Fluent in managing inventory and fostering positive guest experiences, ensuring repeat business and operational efficiency.
Overview
24
24
years of professional experience
Work History
Bartender/Waitress
MacDuffs
Pekin, Illinois
01.2024 - 02.2026
- Crafted and served beverages according to customer preferences and established recipes.
- Maintained cleanliness and organization of bar area to ensure efficient workflow.
- Provided exceptional customer service, fostering positive guest experiences and repeat business.
- Assisted in inventory management by tracking stock levels and ordering supplies as needed.
Bartender/Waitress
McCritters
08.2018 - 10.2023
- Crafted and served beverages according to customer preferences and established recipes.
- Maintained cleanliness and organization of bar area to ensure efficient workflow.
- Provided exceptional customer service, fostering positive guest experiences and repeat business.
- Assisted in inventory management by tracking stock levels and ordering supplies as needed.
Bartender/Waitress
Hialeah
Goofy Ridge, Illinois
06.2010 - 10.2013
- Prepared and served a variety of cocktails and beverages efficiently.
- Maintained cleanliness and organization of bar area to enhance customer experience.
- Assisted in managing inventory levels to ensure availability of popular items.
- Engaged with customers to provide recommendations and promote specials effectively.
Caretaker
DOHRS
Delavan, Illinois
01.2008 - 12.2011
- Monitored and documented resident health changes, ensuring timely communication with nursing staff.
- Collaborated with multidisciplinary teams to create individualized care plans for each resident.
- Assisted with daily care routines, maintaining hygiene and comfort for residents.
- Conducted routine equipment checks to ensure functionality and compliance with safety standards.
- Managed inventory of supplies, coordinating timely replenishment to support care operations.
Front Desk Associate
Days Inn Hotel
Morton, Illinois
06.2004 - 06.2008
- Greeted and checked in guests, ensuring a welcoming atmosphere.
- Managed reservations using hotel management software to optimize occupancy rates.
- Responded promptly to guest inquiries and resolved issues effectively.
- Maintained front desk operations, ensuring compliance with hotel policies and procedures.
Hostess/Waitress/Front Desk
Jumer's Hotel
Peoria, IL
06.2002 - 06.2004
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservation system to optimize seating arrangements efficiently.
- Assisted with menu explanations and answered guest inquiries promptly.
- Coordinated dining area setup for special events and peak service times.
Education
High School Diploma -
Delavan Highschool Unit #703
Delavan, Illinois06-2002
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Customer service expertise
- Handling difficult customers
- Service-oriented mindset
Timeline
Bartender/Waitress
MacDuffs
01.2024 - 02.2026
Bartender/Waitress
McCritters
08.2018 - 10.2023
Bartender/Waitress
Hialeah
06.2010 - 10.2013
Caretaker
DOHRS
01.2008 - 12.2011
Front Desk Associate
Days Inn Hotel
06.2004 - 06.2008
Hostess/Waitress/Front Desk
Jumer's Hotel
06.2002 - 06.2004
High School Diploma -
Delavan Highschool Unit #703