Shanae L. Reed
Hazel Crest
Summary
An interesting and challenging position with a growing business, which would benefit from my extensive customer service skills.
Overview
20
20
years of professional experience
Work History
Legal Receptionist
The Stuttley Group
Homewood
01.2018 - Current
- Welcome visitors, answer phone calls, prepare documents for court, Organized and maintained physical and digital files to ensure efficient retrieval., schedule appointments, greet all clients, Performed administrative tasks to facilitate smooth legal operations..
- Greeted clients and visitors warmly, ensuring a welcoming atmosphere.
- Managed phone calls, directing inquiries to appropriate legal staff effectively.
- Scheduled appointments for attorneys and clients, optimizing daily calendars.
Front End Supervisor
Home Depot
Alsip
11.2016 - 12.2018
- Managed cashiers, baggers, and other employees in the checkout area to provide excellent customer service to customers.
- Supervised daily operations of front-end team and customer service associates.
- Trained staff on point-of-sale systems and customer engagement techniques.
- Managed inventory levels and organized product displays for optimal visibility.
Front End Supervisor
TOY's R US
Matteson
10.2013 - 10.2016
- Handled customer service inquiries and resolved service interruptions with credit card accounts, employing conflict management techniques to effectively address challenging customer situations.
- Supervised daily operations and ensured compliance with safety protocols.
- Trained new associates on customer service and product knowledge.
- Coordinated inventory management and restocking procedures for optimal availability.
Assistant Manager
Dollar Tree
Markham
02.2012 - 10.2012
- Assisted in managing day-to-day operations of Markham location, overseeing 12 store associates, coordinating schedules, and managing freight and inventory.
- Assisted in managing daily store operations and staff scheduling.
- Trained new team members on company policies and customer service standards.
- Ensured accurate inventory management and stock replenishment processes.
Manager
Wendy's
Blue Island
03.2007 - 02.2008
- Supervised overall store operations, including bookkeeping, food preparation, maintenance, and loss prevention.
- Supervised daily operations ensuring quality service and compliance standards.
- Trained and mentored team members on customer service best practices.
- Managed inventory levels to maintain stock availability and reduce waste.
Team Lead
Target
Tinley Park
11.2006 - 02.2007
- Supervised the loading and unloading of stock trucks in a temporary position.
- Led team in daily operations and achieved efficient workflow.
- Trained new employees on company policies and procedures.
- Monitored inventory levels to ensure product availability.
Assistant Manager
Popeye's
Harvey
05.2006 - 09.2006
- Supervised teller transactions to provide quality customer service. Maintained employee schedules, troubleshot account discrepancies, and analyzed hourly cash reports. Administered loss prevention methods and implemented shrinkage reduction strategies.
- Assisted in training and mentoring new team members on store operations.
- Managed inventory levels and organized stockroom for efficient product flow.
- Coordinated daily staff schedules to ensure optimal coverage during peak hours.
Education
Associate of Science - Business Administration
Prairie State University
Chicago HeightsSkills
- Legal documentation
- Document preparation
- File management
- Scheduling appointments
- Project management
- Customer service
- Team collaboration
- Conflict resolution
Timeline
Legal Receptionist
The Stuttley Group
01.2018 - Current
Front End Supervisor
Home Depot
11.2016 - 12.2018
Front End Supervisor
TOY's R US
10.2013 - 10.2016
Assistant Manager
Dollar Tree
02.2012 - 10.2012
Manager
Wendy's
03.2007 - 02.2008
Team Lead
Target
11.2006 - 02.2007
Assistant Manager
Popeye's
05.2006 - 09.2006
Associate of Science - Business Administration
Prairie State University