SHANA TURNER
32308 Village Green Blvd
Summary
Professional coordinator with experience in streamlining procedures and improving operational efficiency. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in process optimization, workflow management, and communication. Reliable and effective in ensuring seamless coordination and execution of tasks. Friendly and flexible candidate with solid customer service background. Quick learner possessing basic understanding about managing patient records, scheduling software and medical terminology. Collaborative administrative professional with strong task prioritization and organizational skills.
Overview
15
15
years of professional experience
Work History
Procedure Coordinator
Orlando Health
07.2024 - Current
- Championed quality control efforts that resulted in a significant reduction in errors throughout the procedural process chain.
- Coordinated cross-departmental communication, resulting in smoother operations and improved collaboration.
- Coordinated with other departments to facilitate seamless operation and excellent patient care.
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Realtor
Century 21 Beggins Enterprises
07.2019 - 07.2024
- Ensured compliance with federal/state laws regulating real estate transactions.
- Generated leads for potential buyers and sellers by hosting open houses, conducting market analysis, and networking within the community.
- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
- Leveraged social media platforms and online marketing strategies to increase property visibility and attract potential buyers.
- Collaborated with other agents to ensure timely closings and successful transactions for all parties involved.
- Streamlined contract negotiations by meticulously reviewing documents and communicating clearly with all involved parties.
- Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Assisted clients in navigating complex financial transactions, ensuring a smooth process from start to end
Surgery Scheduler
The Eye Institute Of West Florida
06.2014 - 07.2019
- Coordinated surgical team schedules for seamless procedure planning and execution.
- Collaborated closely with administrative staff to ensure adequate staffing levels during high-volume surgery days or absences among team members.
- Contributed to overall clinic success with proactive identification of areas for process improvement in scheduling systems.
- Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
- Utilized advanced software tools to optimize appointment availability and efficiently manage surgeon calendars.
- Demonstrated adaptability in managing last-minute schedule changes while minimizing disruption to overall workflow.
- Minimized patient wait times through effective management of daily surgery schedules.
- Assisted with the coordination of post-operative care plans, facilitating smooth transitions for patients during recovery periods.
Server
Frenchy's Rockaway Grill
07.2010 - 06.2014
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Participated in ongoing professional development opportunities to stay current on industry trends and improve service offerings continually.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Education
State License - Master Aesthetician
Douglas J Aveda Institute
State License - Real Estate
Bob Hogue Real Estate School
Skills
- Scheduling coordination
- Data entry proficiency
- Strong organization
- Patient relations
- Schedule management
- Process mapping
- Teamwork and collaboration
- Customer service
Timeline
Procedure Coordinator
Orlando Health
07.2024 - Current
Realtor
Century 21 Beggins Enterprises
07.2019 - 07.2024
Surgery Scheduler
The Eye Institute Of West Florida
06.2014 - 07.2019
Server
Frenchy's Rockaway Grill
07.2010 - 06.2014
State License - Master Aesthetician
Douglas J Aveda Institute
State License - Real Estate
Bob Hogue Real Estate School
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