Shana Dennard
Chicago
Summary
Hardworking professional with several years of professional driving experience. Well-organized in coordinating routes and loading vehicles. Excellent communication, customer service and multitasking skills with observant nature and strong safety focus. Valid license and CDL License and clean driving history.
Overview
18
18
years of professional experience
Work History
Driver
DHL
Chicago
11.2020 - Current
- Adhered to company policies and procedures related to safety and security standards.
- Ensured compliance with DOT regulations and other applicable laws governing transportation of cargo.
- Delivered packages to customers in a timely and efficient manner.
- Attended monthly safety meetings held by the company's safety department.
- Loaded, secured, and unloaded goods using appropriate loading techniques.
Assistant Manager(Part-Time)
Planet Fitness
Chicago
03.2023 - 09.2024
- Conducted regular performance reviews for employees to identify areas of improvement.
- Collaborated with management on developing strategic plans for achieving business goals.
- Maintained up-to-date knowledge of company products and services.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Delivery Driver Supervisor
Schneider Logistics
Gary
01.2015 - 01.2019
- Implemented new technologies such as GPS tracking systems into existing delivery processes in order to increase efficiency.
- Created reports detailing the number of deliveries made each day as well as any delays experienced due to weather conditions or traffic congestion.
- Reviewed invoices for accuracy prior to submitting them for payment processing.
- Maintained records of employee hours worked, miles driven, fuel consumption and other relevant information regarding deliveries.
Room Service Attendant
Peninsula Hotel
Chicago
05.2007 - 01.2014
- Replenished linens, towels and guest amenities in accordance with established standards.
- Adhered strictly to health regulations regarding food storage, cleaning and preparation.
- Complied with all company policies and procedures relating to room service operations.
- Trained new staff members on proper protocols for delivering meals.
- Reported any maintenance issues or broken equipment immediately to management staff.
- Resolved any customer complaints quickly and efficiently in order to maintain high levels of satisfaction.
Education
High School Diploma -
Prologue William Charter High School
Chicago, IL06-2005
Skills
- Regulatory compliance
- Vehicle inspection
- Route planning
- Safety management
- Customer service
- Performance management
- Time management
- Attention to detail
- Problem solving
- DOT compliance
- Strong work ethic
- Effective communication
- Paperwork processing
- Active listening
- Strong teamwork
Timeline
Assistant Manager(Part-Time)
Planet Fitness
03.2023 - 09.2024
Driver
DHL
11.2020 - Current
Delivery Driver Supervisor
Schneider Logistics
01.2015 - 01.2019
Room Service Attendant
Peninsula Hotel
05.2007 - 01.2014
High School Diploma -
Prologue William Charter High School