Shamus MacDougall
Chicago
Summary
Collaborative supply chain leader driving customer order management and service continuity. Expertise in cross-functional collaboration across Sales, Supply Planning, Manufacturing, and Transportation while enhancing customer service performance.
Overview
10
10
years of professional experience
Work History
Sr. Manager, Customer Supply Chain
Ferrara Candy Company
Chicago
02.2024 - Current
- Led Customer Supply Chain organization for customer order management, service, and supply continuity.
- Drove cross-functional collaboration among Sales, Supply Planning, Manufacturing, Transportation, and Customer Service to enhance operational alignment.
- Lead S/4HANA adoption, Power BI reporting, allocation strategy, and continuous improvement initiatives.
- Coached and developed team members to elevate customer service and on-time in-full performance.
Manager, Customer Solutions
McCain Foods USA
Oakbrook Terrace
09.2022 - 02.2024
- Led transition from Customer Service to Customer Centric Supply Chain by integrating customer feedback into processes and fostering collaboration with strategic customers.
- Lead a team of 5 people on their day-to-day operations of order fulfillment, driving a customer centric supply chain.
- Facilitated interaction between customer and commercial teams and supply chain to enhance communication and alignment.
Manager, Inventory and Distribution Planning North America
McCain Foods USA
Oakbrook Terrace
10.2020 - 09.2022
- Planned 24-month schedules for inventory flow, warehouse labor, and warehouse capacity.
- Managed team of six, overseeing their daily tasks and performance.
- Represented the team in S&OP and S&OE meetings.
Supply Planning Analyst (Strategic Planning)
McCain Foods USA
Oakbrook Terrace
03.2019 - 10.2020
Supply Chain Analyst (Analytics)
McCain Foods USA
Oakbrook Terrace
06.2018 - 03.2019
Logistics Coordinator
McCain Foods Canada
Florenceville-Bristol
11.2016 - 06.2018
Education
Master of Business Administration (MBA) - Business Strategy & Finance
University of Wisconsin-Madison
01-2026
Bachelor of Business Administration - Law & Society
Memorial University of Newfoundland
St. John’s, NL01-2016
Skills
- SAP (ECC, APO, IBP, S4 Hana)
- Power BI
- Microsoft Office
- People Leadership
- Supply Chain Planning
- Process Leadership
- Company Integration
- Distribution
Leadership Experience
- Member of the Supply Chain Leadership Development Program.
- Lead a full supply chain integration of a new company into current ERP and company.
- Sponsored to participate in the McCain Global Great Leaders Program (2022).
Timeline
Sr. Manager, Customer Supply Chain
Ferrara Candy Company
02.2024 - Current
Manager, Customer Solutions
McCain Foods USA
09.2022 - 02.2024
Manager, Inventory and Distribution Planning North America
McCain Foods USA
10.2020 - 09.2022
Supply Planning Analyst (Strategic Planning)
McCain Foods USA
03.2019 - 10.2020
Supply Chain Analyst (Analytics)
McCain Foods USA
06.2018 - 03.2019
Logistics Coordinator
McCain Foods Canada
11.2016 - 06.2018
Master of Business Administration (MBA) - Business Strategy & Finance
University of Wisconsin-Madison
Bachelor of Business Administration - Law & Society
Memorial University of Newfoundland