Shalonda Ahmad
Waukegan
Summary
Results-driven operations manager with expertise in inventory management, process improvement, and staff training. Proven track record in enhancing customer satisfaction and streamlining workflows to maximize efficiency.
Overview
20
20
years of professional experience
Work History
Owner/Operator
The Raw Juice Bar
01.2019 - 01.2025
- Developed and implemented operational workflows for enhanced efficiency in juice preparation and customer service.
- Managed inventory levels, ensuring optimal stock for fresh ingredients and minimizing waste.
- Trained staff on health and safety protocols, promoting a culture of cleanliness and compliance.
- Oversaw daily operations, maintaining high standards of product quality and customer satisfaction.
Leasing Consultant
Manchester Knollls
08.2018 - 08.2021
- Conducted property tours to showcase available units and highlight community amenities.
- Assisted prospective tenants with application processes, ensuring compliance with leasing policies.
- Developed and maintained strong relationships with residents, addressing concerns and enhancing satisfaction.
- Streamlined lease documentation process, increasing efficiency in tenant onboarding procedures.
- Implemented marketing strategies to attract potential renters and reduce vacancy rates in properties.
- Analyzed market trends to provide insights for competitive pricing and lease agreements.
- Trained new leasing staff on best practices for customer service and property management software.
Owner/Operator
Clean Cuts Barbershop
02.2008 - 02.2018
- Analyzed sales trends to adjust menu offerings, increasing customer engagement with seasonal products.
- Fostered community relationships through local partnerships, enhancing brand visibility and loyalty.
- Streamlined ordering processes by integrating technology solutions for improved order accuracy.
- Led team meetings focused on performance improvements, encouraging collaboration and shared goals.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Consulted with customers to assess needs and propose optimal solutions.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Developed business plan, processes and procedures to provide superior [Product or Service] to customers.
- Evaluated company performance against objectives, adjusting strategies as needed to achieve desired results.
- Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Negotiated contracts with vendors to secure favorable terms for the business.
- Trained and motivated employees to perform daily business functions.
- Implemented effective financial management practices, improving cash flow and profitability.
- Assessed income and expenses and adapted plans to improve profit levels.
- Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
Patient Registration Representative
the Skincare Center
02.2005 - 03.2009
- Managed patient registration process, ensuring accurate data entry and compliance with privacy regulations.
- Verified insurance information and facilitated smooth communication between patients and healthcare providers.
- Streamlined check-in procedures to enhance patient flow and reduce wait times in high-volume settings.
- Trained new staff on registration processes, fostering a collaborative work environment and improving team efficiency.
- Implemented process improvements to increase accuracy of patient information collection and minimize errors.
- Maintained patient confidentiality by adhering to HIPAA regulations and securing sensitive information.
- Maintained clean and organized workspaces to promote smooth operation and easy access to patient information.
- Followed up on missed appointments with patients to reschedule and promote continuity of care.
- Prepared patient charts before visits to facilitate easy access to relevant information for healthcare providers.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Assisted with training new hires on best practices for managing various aspects of the registration process including collecting sensitive information, navigating software systems, and maintaining confidentiality.
- Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
- Facilitated positive patient experiences by offering compassionate service, anticipating needs, and providing assistance throughout the registration process.
- Streamlined patient registration process by implementing efficient data entry techniques and maintaining organized records.
Education
High School Diploma -
Lake Forest
05-1991
Skills
- Operations management
- Documentation and reporting
- Hiring
- Business planning
- Staff training and development
- Personnel management
- Sales negotiation
- Staffing
- Operations oversight
Timeline
Owner/Operator
The Raw Juice Bar
01.2019 - 01.2025
Leasing Consultant
Manchester Knollls
08.2018 - 08.2021
Owner/Operator
Clean Cuts Barbershop
02.2008 - 02.2018
Patient Registration Representative
the Skincare Center
02.2005 - 03.2009
High School Diploma -
Lake Forest