Shalita Moore
Chicago
Summary
Results-driven front-end manager with expertise in optimizing customer engagement and team performance. Successfully managed operations and scheduling during peak hours, leading to enhanced service efficiency and employee satisfaction, while maintaining operational excellence.
Overview
15
15
years of professional experience
Work History
Front end Manager
Lowes Home Improvment
Chicago
08.2024 - Current
- Supervised front-end operations, ensuring efficient customer service and team collaboration.
- Trained staff on register systems and customer interaction best practices.
- Managed scheduling to optimize coverage during peak hours and special events.
- Maintained cleanliness and organization of the front-end area for a welcoming environment.
- Managed customer complaints and rectified issues to complete satisfaction.
- Managed cash flow of store, including cashier operations, bookkeeping, and security.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Oversaw shelf inventory and customer-focused loss prevention strategies.
- Reviewed employee performance and determined areas in need of improvement.
- Evaluated financial reports and trend forecasts.
- Helped employees perform at peak productivity with morale-boosting programs and motivational techniques.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Managed opening and closing procedures by reconciling sales records and cash transactions with software data.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Promoted store loyalty program to increase customer engagement and drive consistent sales.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Recruited and trained new employees to meet job requirements.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Scheduling Staffing Administrator
Lowes Home Improvement
Chicago
08.2022 - 08.2024
- Managed staffing schedules to ensure adequate coverage across all departments.
- Coordinated recruitment process including job postings and candidate screenings.
- Assisted in onboarding new employees and training sessions for staff.
- Collaborated with managers to identify staffing needs and develop solutions.
- Supported employee engagement initiatives and maintained positive workplace culture.
- Provided assistance with payroll processing when needed.
- Collaborated with department heads to understand their individual staffing requirements.
- Ensured compliance with federal, state, local laws regarding employment practices.
- Prepared offer letters for successful candidates according to company guidelines.
- Maintained personnel files in compliance with applicable laws and regulations.
- Organized job fairs or other recruitment events as needed.
- Facilitated onboarding processes for new hires including background checks and paperwork completion.
- Managed employee relations activities such as employee recognition programs or celebrations.
- Oversaw the implementation of training plans for new hires.
- Administered pre-employment assessments such as drug screens or physical exams prior to employment start dates.
- Researched best practices in recruitment strategies and tactics.
- Supported hiring manager by reviewing applications and resumes and identifying reputable job candidates.
- Informed job applicants of duties and responsibilities, compensation, and benefits.
- Interviewed job applicants to obtain information on work history, education or job skills.
- Scheduled or conducted new employee orientations.
- Prepared or maintained employment records using human resources management system software.
Head Cashier
Lowes Home Improvment
Chicago
06.2021 - 08.2022
- Supervised daily cash operations and managed cashier team efficiency.
- Trained new cashiers on register systems and customer service protocols.
- Ensured accurate cash handling and balanced cash drawers at shift end.
- Implemented process improvements to enhance checkout speed and customer satisfaction.
- Monitored inventory levels at the front end for efficient stock management.
- Resolved customer complaints and issues promptly to maintain store reputation.
- Handled returns, exchanges, and refunds in accordance with company policy while maintaining a high level of customer satisfaction.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Scheduled and supervised cashiers during shifts, ensuring proper coverage of registers.
- Performed opening and closing duties such as counting money, balancing tills, and reconciling discrepancies.
- Helped customers find specific products, answered questions, and offered product advice.
- Ensured all cashiers were trained in store policies and procedures, as well as safety protocols.
- Conducted regular spot checks of cashier performance to ensure accuracy when processing payments.
- Learned roles of other departments to provide coverage and keep store operational.
- Provided guidance on difficult transactions or inquiries from customers regarding products or services offered in the store.
- Participated in annual inventory audits to verify stock counts against physical inventories.
- Helped with purchases and signed customers up for rewards program.
- Oversaw the processing of large transactions and special orders, ensuring accuracy and customer satisfaction.
Fleet Service Clerk/ Crew chief
EnvoyAir
05.2016 - 06.2021
- Ensure that Passengers Baggage make it to their flight on time
- Download and Upload flights
- Load/unload planes
- Ensure that planes leave on time and in a safely matter
- Marshall planes in and out
- Inspected ground support equipment to ensure safety and functionality standards.
- Coordinated baggage handling processes to maintain timely departures and arrivals.
- Assisted in training new clerks on procedures and safety protocols.
- Collaborated with team members to improve workflow efficiency and service quality.
- Adhered to safety protocols in directing aircraft departures and arrivals.
- Assisted with the loading and unloading of cargo onto aircrafts.
- Operated a variety of motorized ground support equipment such as forklifts, tugs, belt loaders.
CCA 1(City Carrier Assistant)
United States Postal Services
03.2016 - 02.2016
- Assisted with delivering mail in the Pilsen, Il area
- Greeted customer upon on arrival of delivering mail
- Delivered parcels/ Packages that customers had ordered
Tax Preparer
Jackson Hewitt Tax Service
01.2011 - 04.2012
- Handled monetary transactions
- Greeted customers upon on arrival and departure of the business
- Introduced new products and new tax laws
- Answered phones and tax questions
- Prepared personal and business taxes
- Filed important documents
- Prepared individual and business tax returns using industry-standard software.
- Reviewed financial documents for accuracy and completeness before submission.
- Assisted clients in understanding tax obligations and credits available to them.
- Maintained up-to-date knowledge of changing tax laws and regulations.
- Provided exceptional customer service to enhance client satisfaction levels.
- Educated clients on record-keeping practices for future tax filings.
- Filed electronically through approved software programs.
- Compiled data from clients to accurately complete tax forms.
- Reviewed prior year's returns for accuracy and completeness before submitting them.
- Identified potential deductions to minimize clients' tax liabilities.
- Responded to state and federal tax notices by preparing written responses or tax return amendments.
Education
High School Diploma -
John Hope College Prep High School
Bachelor of Science - Communication
Northern Illinois University
Skills
- Great Interpersonal Skills
- Proficiency in Microsoft office programs
- Communication skills
- Problem solving skills
- Hardworking
- Flexibility
- Outgoing Personality
- Motivational skills
- Reliable
Timeline
Front end Manager
Lowes Home Improvment
08.2024 - Current
Scheduling Staffing Administrator
Lowes Home Improvement
08.2022 - 08.2024
Head Cashier
Lowes Home Improvment
06.2021 - 08.2022
Fleet Service Clerk/ Crew chief
EnvoyAir
05.2016 - 06.2021
CCA 1(City Carrier Assistant)
United States Postal Services
03.2016 - 02.2016
Tax Preparer
Jackson Hewitt Tax Service
01.2011 - 04.2012
High School Diploma -
John Hope College Prep High School
Bachelor of Science - Communication
Northern Illinois University