Open To Work
Shalini Singh
Hawthorn woods
Summary
Accomplished Business Analyst with over 8 years of experience specializing in eCommerce and customer-facing product development across retail and healthcare. Proven ability to translate high-level strategic vision into a stream of clear, actionable user stories that maximize business value through a highly iterative, agile delivery approach. Recognized for strong organizational skills, proactive communication, history of driving measurable results, and support high-traffic web commerce environments in regulated industries.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Business Analyst
Abbott Diagnostics
Lake Forest
10.2024 - 02.2025
- Led multiple projects from inception to completion, including all stages of Software Life Cycle (SLC)
- Spearheaded the decommissioning of Lotus Notes databases, fulfilling data retention and regulatory requirements.
- Utilized Microsoft Copilot to synthesize technical resources for the creation of regulated documentation (BRDs, URS) within the Software Life Cycle (SLC), ensuring 100% compliance with enterprise data retention and regulatory standards..
- Collaborated with global teams to manage data extraction, mapping, and archiving within Abbott's Records and Information Management System (RIMS).
- Coordinated with development and architecture teams to ensure technical feasibility and alignment with business objectives.
- Supported UAT planning and execution, validating solutions against documented requirements.
- Developed detailed documentation for business requirements and system specifications.
eCommerce Business Analyst
Northshore Care Supply
Green Oaks
01.2024 - 08.2024
- Served as a Web eCommerce Business Analyst supporting Optimizely-based eCommerce platform and Syspro ERP integration
- Gathered, analyzed, and documented business and technical requirements for checkout, order management, auto-ship, and customer management features.
- Configured AI-based anomaly detection within Syspro to identify and flag fraudulent transactions or irregular order patterns, enhancing checkout security and operational integrity".
- Spearheaded Agile delivery as a Proxy Product Owner by pioneering the integration of ChatGPT and Generative AI to automate the drafting of detailed user stories and acceptance criteria for Optimizely eCommerce features, while optimizing stakeholder communication to accelerate backlog refinement and the resolution of production defects.
- Led Optimizely One-Click Checkout upgrade and Syspro integration enhancements, improving conversion and operational efficiency.
- Provided Level 2 production support, troubleshooting order, shipping, address, and fulfillment issues.
- Investigated complex production defects (shipping method mismatches, address overrides) using GA4, Tealeaf, and session replay tools.
- Collaborated closely with offshore development teams, QA, and operations to resolve issues and deploy fixes.
- Supported Agile/Scrum ceremonies including sprint planning, backlog grooming, and sprint reviews.
Business Analyst
Northshore University Health System
Evanston
11.2021 - 11.2023
- Gathered and documented business requirements for new member portal, resulting in impressing annual cost saving of 1.5 million.
- Led the enhancement of Epic EHR system, resulting in improved user experience and operational efficiency.
- Conducted comprehensive as-is, to-be and Gap analysis to identify opportunities for process improvement and drive strategic decision making.
- Collaborated effectively with legal and compliance teams to ensure strict adherence to HIPAA regulation.
Junior Business Analyst
JC Penney
Plano
03.2018 - 10.2021
- Gathered and documented eCommerce requirements, collaborated with UX, product, and engineering teams, defined acceptance criteria, and supported Agile delivery—contributing to a streamlined checkout experience and a 5% increase in conversion rate.
Education
Master in Applied Science -
SHUATS University
IndiaBachelor of Science (B.S.) -
VBS Purvanchal University
IndiaSkills
- User acceptance testing
- Business process improvement
- Microsoft Office Suite
- Gap analysis
- Requirement Gathering
- Agile methodologies
- Documentation management
- Process improvement
- Artificial intelligence acumen
- Testing/Quality Assurance
- Vendor & Stakeholder Management
- Project Charter
- L2 Support
- SQL
- Domo/Power BI
- Optimizely
- Syspro ERP
- Google Analytics
- Agile/Scrum
- Jira
- Confluence
- SharePoint
- Excel
- PowerPoint
Certification
- Certified Business Analyst, Northeastern Illinois University, IL, US
- Certified Scrum Master SCM, Scrum Alliance
- Google AI Essentials
Personal Information
Title: Business Analyst
Work Preference
Job Search Status
Open to workWork Type
Full TimeContract WorkLocation Preference
RemoteHybridSalary Range
$85000/yr - $120000/yrTimeline
Business Analyst
Abbott Diagnostics
10.2024 - 02.2025
eCommerce Business Analyst
Northshore Care Supply
01.2024 - 08.2024
Business Analyst
Northshore University Health System
11.2021 - 11.2023
Junior Business Analyst
JC Penney
03.2018 - 10.2021
Master in Applied Science -
SHUATS University
Bachelor of Science (B.S.) -
VBS Purvanchal University