Shakila Hamid
Schaumburg
Summary
Hospitality is more than a profession to me—it's a passion for crafting experiences that leave a lasting impression. As a Restaurant Manager, I specialize in leading teams to deliver exceptional customer service, ensuring smooth operations, and driving measurable business success. From overseeing daily operations to mentoring team members, I take pride in fostering a culture of excellence, accountability, and integrity. My career has been built on the principles of efficiency, attention to detail, and customer satisfaction, ensuring that every guest leaves with a smile and a reason to return.
Career Highlights:
- Successfully managed high volume casual dining establishment and high-top performance restaurant in the region
- Trained and developed diverse team members
- Designed and implemented operational procedures that reduced wait times, improved table turnover, and enhanced overall efficiency.
- Successfully increased private dining sales in the first quarter of the year as a brand-new sales manager
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Manager
Darden Restaurants- Seasons 52
10.2022 - Current
- Sending proposals, contracts and agreement to the guests
- Organizing Banquet and Events orders for Private Event
- Personally show private dining rooms to prospective guests for social or corporate events
- Oversaw daily operations of a high-volume restaurant, ensuring smooth and efficient service
- Served as one of main point of contact for special events such as weddings, corporate functions, or private parties; successfully coordinated logistics to meet client expectations
- Increased sales through strategic menu planning, cross-selling, and upselling techniques
- Developed and implemented effective upsell strategies to enhance guest experiences and drive revenue growth.
- Handled customer relations issues, enabling quick resolution, and guests satisfaction.
- Built long-lasting client relationships through excellent customer service and consistent followups.
Service and Sales Professional
Darden Restaurants- Seasons 52
10.2022 - 11.2024
- Built strong relationships with customers through personalized service, enhancing guests loyalty and repeat business.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Attended monthly sales meetings and quarterly sales trainings.
- Assisted in developing promotional strategies to boost restaurant visibility and sales.
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
Front Office Agent
Hyatt Regency Schaumburg
04.2022 - 04.2023
- Worked as a Front Office Agent at Hyatt Regency Schaumburg, where I maintained a professional and hospitable demeanor while ensuring efficient operations at the front desk.
- Provided excellent customer service at the front desk and at the back office through answering in house and outbound calls.
- Upselling Rooms
- Assisted guests with check-in, check-out, and inquiries.
- Maintained efficient operations at the front desk.
- Reservations
- Resolving billing issues and refunds
- Airlines Handling
- 1 year 1 month
Education
Bachelor of Science - Tourism And Travel Management
Saint Joseph Institute of Technology
Philippines05.2020
Postgraduate Specialization Degree - Business, Management, Marketing, and Related Support Services
Wharton Online
04.2024
Skills
- Event Planning
- Social and Corporate Events
- Relationship building
- Team management
- Lead generation
Certification
- Certified Food Safety Manager
Timeline
Sales Manager
Darden Restaurants- Seasons 52
10.2022 - Current
Service and Sales Professional
Darden Restaurants- Seasons 52
10.2022 - 11.2024
Front Office Agent
Hyatt Regency Schaumburg
04.2022 - 04.2023
Bachelor of Science - Tourism And Travel Management
Saint Joseph Institute of Technology
Postgraduate Specialization Degree - Business, Management, Marketing, and Related Support Services
Wharton Online