Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Shakila Hamid

Schaumburg

Summary

Hospitality is more than a profession to me—it's a passion for crafting experiences that leave a lasting impression. As a Restaurant Manager, I specialize in leading teams to deliver exceptional customer service, ensuring smooth operations, and driving measurable business success. From overseeing daily operations to mentoring team members, I take pride in fostering a culture of excellence, accountability, and integrity. My career has been built on the principles of efficiency, attention to detail, and customer satisfaction, ensuring that every guest leaves with a smile and a reason to return.


Career Highlights:

  • Successfully managed high volume casual dining establishment and high-top performance restaurant in the region
  • Trained and developed diverse team members
  • Designed and implemented operational procedures that reduced wait times, improved table turnover, and enhanced overall efficiency.
  • Successfully increased private dining sales in the first quarter of the year as a brand-new sales manager

Overview

3
3
years of professional experience
1
1
Certification

Work History

Sales Manager

Darden Restaurants- Seasons 52
10.2022 - Current
  • Sending proposals, contracts and agreement to the guests
  • Organizing Banquet and Events orders for Private Event
  • Personally show private dining rooms to prospective guests for social or corporate events
  • Oversaw daily operations of a high-volume restaurant, ensuring smooth and efficient service
  • Served as one of main point of contact for special events such as weddings, corporate functions, or private parties; successfully coordinated logistics to meet client expectations
  • Increased sales through strategic menu planning, cross-selling, and upselling techniques
  • Developed and implemented effective upsell strategies to enhance guest experiences and drive revenue growth.
  • Handled customer relations issues, enabling quick resolution, and guests satisfaction.
  • Built long-lasting client relationships through excellent customer service and consistent followups.

Service and Sales Professional

Darden Restaurants- Seasons 52
10.2022 - 11.2024
  • Built strong relationships with customers through personalized service, enhancing guests loyalty and repeat business.
  • Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Assisted in developing promotional strategies to boost restaurant visibility and sales.
  • Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.

Front Office Agent

Hyatt Regency Schaumburg
04.2022 - 04.2023
  • Worked as a Front Office Agent at Hyatt Regency Schaumburg, where I maintained a professional and hospitable demeanor while ensuring efficient operations at the front desk.
  • Provided excellent customer service at the front desk and at the back office through answering in house and outbound calls.
  • Upselling Rooms
  • Assisted guests with check-in, check-out, and inquiries.
  • Maintained efficient operations at the front desk.
  • Reservations
  • Resolving billing issues and refunds
  • Airlines Handling
  • 1 year 1 month

Education

Bachelor of Science - Tourism And Travel Management

Saint Joseph Institute of Technology
Philippines
05.2020

Postgraduate Specialization Degree - Business, Management, Marketing, and Related Support Services

Wharton Online
04.2024

Skills

  • Event Planning
  • Social and Corporate Events
  • Relationship building
  • Team management
  • Lead generation

Certification

  • Certified Food Safety Manager

Timeline

Sales Manager

Darden Restaurants- Seasons 52
10.2022 - Current

Service and Sales Professional

Darden Restaurants- Seasons 52
10.2022 - 11.2024

Front Office Agent

Hyatt Regency Schaumburg
04.2022 - 04.2023

Bachelor of Science - Tourism And Travel Management

Saint Joseph Institute of Technology

Postgraduate Specialization Degree - Business, Management, Marketing, and Related Support Services

Wharton Online
Shakila Hamid