Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shailey Day

Glen Carbon

Summary

Dynamic Information Technology Assistant at Southern Illinois University Edwardsville with a proven track record in managing technical support and enhancing system performance. Skilled in task prioritization and customer service.

Overview

5
5
years of professional experience

Work History

Information Technology Assistant

Southern Illinois University Edwarsville
08.2023 - Current
  • Managed high levels of call flow and responded to technical support needs.
  • Used ticketing systems to manage and process support actions and requests.
  • Monitored system performance to identify potential issues.
  • Tested new software and hardware prior to deployment.
  • Helped streamline repair processes and update procedures for support action consistency.

Floor Associate

Childrens Museum Of Illinois
05.2023 - 09.2023
  • Answered questions about store policies and addressed customer concerns.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Informed customers of current store promotions to encourage additional sales purchases.

Sales Associate

Spencer's Gifts
09.2020 - 08.2023
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Solved customer challenges by offering relevant products and services.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Education

Bachelor of Arts - Art

Southern Illinois University, Edwardsville
Edwardsville, IL
11-2025

Skills

  • Task prioritization
  • Service oriented
  • Friendly and outgoing
  • Time management
  • Order processing
  • Excellent people skills

Timeline

Information Technology Assistant

Southern Illinois University Edwarsville
08.2023 - Current

Floor Associate

Childrens Museum Of Illinois
05.2023 - 09.2023

Sales Associate

Spencer's Gifts
09.2020 - 08.2023

Bachelor of Arts - Art

Southern Illinois University, Edwardsville

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Shailey Day