Shailee Linderman
Machesney Park
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
8
8
years of professional experience
Work History
Office Manager
Eco Home Expert Kangaroof
Belvidere
11.2024 - Current
- Supervised staff members, organized schedules and delegated tasks.
- Managed, scheduled and coordinated office functions and activities for employees.
- Responded to customer inquiries via phone or email in a professional manner.
- Managed office budget to handle inventory, postage and vendor services.
- Administered payroll and maintained proper documentation of employee personnel.
- Assisted in recruiting, onboarding and training new employees.
- Coded and entered daily invoices with in-house accounting software.
- Reviewed completed work to verify consistency, quality, and conformance.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Managed office inventory and placed new supply orders.
- Prepared agendas for board meetings along with taking minutes during sessions.
- Monitored inventory levels and placed orders when needed.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Maintained filing system for records, correspondence and other documents.
- Maintained confidential records relating to personnel matters.
- Processed payroll accurately ensuring all employees were paid on time.
- Provided administrative support to management team including preparing reports and presentations.
Customer Service Representative
JPMorgan Chase
Elgin
02.2017 - 11.2024
- Monitored customer satisfaction levels through surveys and feedback forms.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Provided exceptional customer service to ensure customer satisfaction.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Answered inbound calls, chats and emails to facilitate customer service.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Education
High School Diploma -
Belvidere North High School
Belvidere, IL05-2010
Skills
- Office management
- Invoice processing
- Customer service
- Team building
- Microsoft Excel
- Communication skills
- Conflict resolution
- Time management
- Record keeping
- Organizational skills
- Task delegation
- Payroll and budgeting
- Presentation design
- Billing
- Administrative support
- Staff hiring
- Clerical support
- Policy implementation
- Training and coaching
- Meeting planning
- Bookkeeping
- Office management software
- Scheduling coordination
- Scheduling and calendar management
- Relationship building
- Scheduling
- Clear oral/written communication
- Data entry
Timeline
Office Manager
Eco Home Expert Kangaroof
11.2024 - Current
Customer Service Representative
JPMorgan Chase
02.2017 - 11.2024
High School Diploma -
Belvidere North High School
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