SHAH MAHMOOD ANDISHWAR
Chicago
Summary
Proven track record in enhancing customer satisfaction and streamlining service operations at Portillo's Hot Dogs. Expert in order taking and exceptional communication, I've significantly contributed to creating a welcoming atmosphere and fostering guest loyalty. Demonstrated ability to handle high-pressure situations with professionalism, ensuring both efficiency and cleanliness in every task.
Overview
3
3
years of professional experience
Work History
Restaurant Server
Portillo's Hot Dogs
04.2023 - 11.2024
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Food Runner
Soho House Chicago
01.2022 - 11.2024
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
Education
Bachelor of Journalism And PR - Journalism And PR
Kabul University
Afghanistan 05-2021
Skills
- Customer satisfaction
- Order taking
- Organization
- Guest service
- Exceptional communication
- Menu recommendations
- Cash handling
- Cleanliness
Languages
English
Full Professional
Persian
Native or Bilingual
Pashto
Full Professional
Timeline
Restaurant Server
Portillo's Hot Dogs
04.2023 - 11.2024
Food Runner
Soho House Chicago
01.2022 - 11.2024
Bachelor of Journalism And PR - Journalism And PR
Kabul University
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