Shahar Shmueli

• Supporting first-tier customers with the Citi Bank site.
• Handling escalations from 1st to 2nd tier.
• Training clients in Israel and abroad.

• 3rd Level Support Engineer, 2016-2023.
• Support Tier 1 clients in the global market (Whole Foods, Sainsbury).
• Backup, restore, and SQL DB fix.
• Creating bugs and working with DEV, reproduce scenarios.
• Linux (Bash shell – creating users, permissions, etc.)

• Deep knowledge of Windows Server environments.
• Understanding Active Directory services for user management and network infrastructure.
• Expertise in configuring and managing backup software for both physical and virtual servers.
• Ability to diagnose and resolve issues within servers, emails, and virtualization environments.
• Global support for over 30 company sites around the world.

• Supervising five systems and eight helpdesk colleagues, I oversee all three company locations, managing their servers, as well as backups, Exchange, Active Directory, SCCM, SQL, and the Windows OS.

responsible for all company servers and backup