Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Timeline
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Shahar Ben Haroe

Shahar Ben Haroe

Pardes Hanna Karkur

Summary

Detail-oriented IT Specialist with a background in military intelligence and experience in global tech environments. Skilled in device management (Jamf, Kandji), cloud tools (Google Workspace, Workspace ONE), and cross-platform support (Windows, macOS, Linux). Known for creative problem solving, clear communication, and end-to-end ownership of technical projects. Looking to grow in a hands-on IT environment with opportunities to support and improve infrastructure and user experience.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Helpdesk Engineer

PlaxidityX
01.2025 - Current
  • Installed and configured a self-hosted Snip-it server to streamline internal asset and script management.
  • Implemented CrowdStrike Falcon across macOS, Windows, and Unix endpoints, significantly enhancing endpoint visibility and security posture.
  • Built and customized the company’s internal Jira Service Management (JSM) portal to manage IT support tickets, automation, and SLA tracking.
  • Developed and refined zero-touch deployment workflows for macOS using custom profiles, improving new hire onboarding time and reducing manual setup.
  • Configured and managed JumpCloud for device and user policy enforcement, including software deployment, security settings, and password sync with Google Workspace.

IT Specialist

Remity
01.2023 - 01.2025
  • Built upon previous experience by leading full migration projects at Remity, following two years of hands-on support and automation at Rapid7.
  • Configured and optimized G Suite, Zoom, and Kandji for smoother onboarding and team collaboration.
  • Upgrading the entire network infrastructure.
  • Implementing security methods such as biometric authenticators.
  • Migrated all of the site assets JAM, improving asset tracking accuracy.
  • Implementing and maintaining MDM Technologies for the Local Site.
  • Installation and co-management of conference rooms.

Service Desk Technician

Rapid7
01.2021 - 01.2023
  • Supporting a worldwide organization with more than 3000 employees.
  • Single technician in Israel solely supporting 200 users.
  • Supporting all 3 operating systems - Windows, Mac, Linux with both Workspace one, Puppet and JAMF (MDMs).
  • Onboarding new users - preparing machines, equipment, permissions and giving live onboarding training (also offboarding).
  • Experience with VMware setting up and modifying VMs.
  • Supporting and managing users machines and security with: OKTA SSO, Gsuite, Duo Security, Jamf, and Airwatch.
  • Work with local vendors on getting required equipment - with short notice at times.
  • Part of vulnerability remediation and experience managing AWS environment.

Military Service

Israeli Intelligence Cooperation Unit
01.2018 - 01.2021
  • 24/7 Support including work on the field and supporting confidential operations.
  • Domain administration using the AD.
  • Providing support in office programs.
  • Building P2P networks and physically fixing network components.
  • Remotely and physically solving network problems.
  • Fixing broken computers (i.e. replacing ram cards, hard disks etc.)

Education

DevOps Experts Course -

DevOps Experts Academy

Learn Python3 - undefined

Codecademy

Network+ cert - undefined

01.2021

Skills

  • C#
  • HTML
  • PowerShell
  • SQL
  • Python
  • Application support

Certification

  • Professional Actor (2019-present)
  • Personal Coaching Trainer (2024)

LANGUAGES

Hebrew - Native proficiency
English - Full professional proficiency

Timeline

Helpdesk Engineer

PlaxidityX
01.2025 - Current

IT Specialist

Remity
01.2023 - 01.2025

Service Desk Technician

Rapid7
01.2021 - 01.2023

Military Service

Israeli Intelligence Cooperation Unit
01.2018 - 01.2021

Learn Python3 - undefined

Codecademy

Network+ cert - undefined

DevOps Experts Course -

DevOps Experts Academy

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Shahar Ben Haroe