Shabronda Morgan
Direct Support Professional/Transportation
Chicago
Summary
Proven commitment to safety and compliance supported by strong communication skills and positive interactions with clients, team members, and patients. Dedicated to delivering good-quality service and eager to contribute experience and professionalism to a new role.
Overview
13
13
years of professional experience
1
1
Language
Work History
Direct Support Professional
Envision Unlimited
07.2025 - Current
- Participated in regular team meetings to discuss client updates and share insights on improving care strategies.
- Assisted clients in daily living activities, including meal preparation, personal hygiene, and transportation, ensuring their comfort and safety.
- Monitored and documented clients’ progress and behavioral changes, providing detailed reports to supervisors for ongoing care assessments.
- Engaged in ongoing professional development through training workshops and certifications relevant to client care.
Professional Driver
Uber/lyft
02.2016 - Current
- Maintained a consistent 5-star rating by delivering exceptional customer service and ensuring passenger safety.
- Navigated efficiently through high-traffic areas, optimizing routes to reduce wait times and enhance ride experience.
- Utilized GPS and navigation apps to effectively plan and execute timely pickups and drop-offs.
- Communicated effectively with passengers, addressing concerns and providing a welcoming atmosphere throughout rides.
Direct Support Professional
Insights Consulting
09.2023 - 07.2025
- Provided individualized support to clients with disabilities, fostering independence and enhancing quality of life.
- Assisted in daily living activities, including meal preparation, personal hygiene, and medication management, ensuring compliance with care plans.
- Developed and maintained positive relationships with clients and their families, promoting effective communication and collaboration.
Flagger/Train Operator
Chicago Transit Authority, CTA
05.2013 - 03.2018
- Coordinated flagging operations to maintain safe work zones and ensure passenger safety.
- Monitored train movements and ensured safety compliance to prevent accidents and delays.
- Communicated effectively with crew members to streamline train operations and enhance efficiency.
- Conducted routine inspections of train equipment, identifying issues to minimize downtime.
- Maintained clean and organized work environment to maintain customer safety.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Education
Trade - Concrete Masonry
Dawson Technical Institute
Chicago01.2019
Skills
- Crisis intervention
- Organizational Skills - Expert
- Attention to Detail - Expert
- Client support
- Adaptability - Expert
- Empathy - Expert
Interests
Basketball, Softball, Football, Reading
Timeline
Direct Support Professional
Envision Unlimited
07.2025 - Current
Direct Support Professional
Insights Consulting
09.2023 - 07.2025
Professional Driver
Uber/lyft
02.2016 - Current
Flagger/Train Operator
Chicago Transit Authority, CTA
05.2013 - 03.2018
Trade - Concrete Masonry
Dawson Technical Institute