SHABOZZ SHELBY
Belleville
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Cashier Specialist
Gamez Unleashed
2014.07 - 2016.03
Manager
Lincoln Theatre
2016.05 - 2017.05
Patient Access Representative II
BJC Memorial Hospital Belleville
2017.07 - 2021.01
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Answered incoming calls, scheduled appointments and filed medical records.
Lead Patient Access Representative
BJC Memorial Hospital Belleville
2021.01 - Current
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Providing excellent customer service by promptly answering patient inquiries.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Trained new staff on hospital processes and procedures.
- Managed staff schedules effectively, balancing workloads while ensuring proper coverage during peak hours, resulting in better patient experiences.
- Streamlined communication between IT teams and end-users by serving as a liaison in troubleshooting Epic Cadence-related problems.
Education
Associate In Arts (A.A.) -
Southwestern Illinois College
Belleville, ILSkills
- Customer Satisfaction
- Explaining Policy and Procedures
- Team Leadership
- Verifying Eligibility
- Resolving Problems
- Calm and Effective Under Pressure
Timeline
Lead Patient Access Representative
BJC Memorial Hospital Belleville
2021.01 - Current
Patient Access Representative II
BJC Memorial Hospital Belleville
2017.07 - 2021.01
Manager
Lincoln Theatre
2016.05 - 2017.05
Cashier Specialist
Gamez Unleashed
2014.07 - 2016.03
Associate In Arts (A.A.) -
Southwestern Illinois College