Sevag Aroyan
Palatine
Summary
Internally driven and results-oriented professional with a former collegiate basketball background, recognized for discipline, resilience, and a high-performance mindset. Adept at quickly grasping key concepts, performing under pressure, and contributing effectively in team and leadership settings. Committed to continuous growth, strategic thinking, and delivering strong outcomes in competitive environments.
Overview
2
2
years of professional experience
Work History
Customer Support Specialist
Dick's Sporting Goods, Inc
Deer Park
03.2025 - Current
- Resolved high-volume customer inquiries efficiently while maintaining strong satisfaction ratings and first-contact resolution standards.
- De-escalated complex customer issues using active listening and solution-focused communication, improving customer retention and trust.
- Identified recurring service problems and recommended process improvements that reduced repeat contacts, and increased operational efficiency.
Outside Yard Team Member
Menards
Mount Prospect
05.2024 - 09.2024
- Assisted customers with loading purchased items into their vehicles.
- Operated forklift to move large items around the yard area safely.
- Maintained cleanliness and functionality of workshop and yard.
- Maintained a clean, safe work environment by removing debris from the yard area.
- Resolved customer complaints promptly in a courteous manner.
Education
Entrepreneurship
North Central College
Naperville, IL05-2027
High School Diploma -
William Fremd High School
Palatine, IL05-2022
Skills
- Networking
- Attention to detail
- Effective communication
- Product knowledge
Timeline
Customer Support Specialist
Dick's Sporting Goods, Inc
03.2025 - Current
Outside Yard Team Member
Menards
05.2024 - 09.2024
Entrepreneurship
North Central College
High School Diploma -
William Fremd High School