Servis Terolli
GLENDALE HEIGHTS
Summary
Dynamic professional with a proven track record at Idemia, adept in facility security and enhancing client satisfaction. Leveraged expertise in firearms handling and exceptional support skills to increase client interview rates and reduce theft incidents. Known for cultivating diverse resume-writing skills and implementing effective security measures, contributing to a safer environment and successful client outcomes. Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail. Safety-conscious security team member with excellent communication skills and eye for detail. Physically dexterous to monitor premises through advanced security cameras. Skilled at handling and resolving conflicts professionally.
Overview
5
5
years of professional experience
1
1
Certification
Work History
HOMELND SECURITY AGENT
Idemia
01.2023 - Current
- Enhanced client satisfaction by providing exceptional support and guidance throughout the resume writing process.
- Delivered timely services by managing deadlines effectively and prioritizing tasks accordingly.
- Consistently achieved high customer satisfaction ratings by addressing individual concerns and delivering customized solutions tailored to unique career objectives.
- Offered valuable insights into job search strategies beyond resume creation, helping clients navigate the competitive job market confidently.
- Increased client interview rates by developing tailored, professional resumes that effectively highlighted skills and accomplishments.
- Expanded clientele base through positive word-of-mouth referrals from satisfied customers who experienced successful outcomes in their job search efforts.
- Cultivated a diverse range of resume-writing skills to accommodate clients from different industries, levels of experience, and professional backgrounds.
- Developed persuasive cover letters that captured attention and showcased unique value propositions of clients.
- Trained new security agents on company policies, procedures, and best practices, ensuring consistent performance across the team.
- Enhanced facility security by conducting regular patrols and monitoring CCTV systems.
- Assisted in the development and implementation of security policies, procedures, and protocols to improve overall safety.
- Reduced theft incidents by implementing strict access control measures for employees and visitors.
- Conducted thorough risk assessments for events and venues, implementing tailored security plans to mitigate potential threats.
- Maintained a safe environment for staff and customers through proactive surveillance of potential threats.
Phlebotomy Specialist
Fastest Labs
02.2022 - Current
- Enhanced patient experience by providing compassionate and efficient blood collection services.
- Maintained a clean and safe work environment, adhering to infection control protocols and best practices.
- Performed venipuncture using various techniques including straight needle, butterfly needle, syringe methods to accommodate diverse patient needs.
- Acted as a liaison between laboratory staff and other healthcare providers, ensuring timely communication of critical test results.
- Built strong relationships with patients through clear communication and empathetic care during blood draws.
- Updated patient records accurately, contributing to better overall continuity of care for each individual.
- Collaborated with interdisciplinary healthcare team to ensure accurate patient identification and specimen labeling.
- Assisted in training new staff members on proper phlebotomy techniques, resulting in a more skilled workforce.
- Provided support to colleagues during high-volume periods or challenging cases, fostering a positive team environment.
- Streamlined the phlebotomy process for improved turnaround times and increased productivity.
COVID TECH
American HealthTech
01.2020 - 07.2022
- Evaluated potential software applications for compatibility with current systems, recommending effective solutions when appropriate.
- Actively contributed ideas during strategy sessions that resulted in increased member engagement.
- Developed user-friendly website for community events, improving local engagement.
- Developed recycling program for electronic waste, promoting environmental responsibility.
- Streamlined event planning, utilizing project management tools for better coordination.
- Reduced meeting inefficiencies, introducing effective agenda planning techniques.
- Boosted online presence, managing social media accounts and creating engaging content.
- Organized and led technology awareness campaigns, boosting tech adoption in local community.
- Improved code quality with thorough debugging practices.
- Assisted in software development projects, contributing to release of innovative applications.
- Improved project outcomes, meticulously documenting development phases.
Education
Graduate Certificate - ENGLISH COMUNICATION MEDICAL ASISSTANT
COMUNITY COLLAGE COD
Glen Ellyn, IL06-2018
Skills
- Firearms handling
- Public Safety Awareness
- Self-defense techniques
- Physical Fitness
- First Aid Proficiency
- Facility Security
- Incident Reporting
- Executive protection
- Perimeter security
Certification
- [Area of certification] U.S. DEPARTMENT OF HOMELAND SECURITY.
- HIPPA
- BLS
- QUEST
- CRL
- OMEGA
- ALERE
Languages
Albanian
Italian
Greek
English
Spanish
Macedonian
Full Professional
Interests
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- Food Tourism
- Historical Exploration
- Documenting and sharing travel experiences
Timeline
HOMELND SECURITY AGENT
Idemia
01.2023 - Current
Phlebotomy Specialist
Fastest Labs
02.2022 - Current
COVID TECH
American HealthTech
01.2020 - 07.2022
- [Area of certification] U.S. DEPARTMENT OF HOMELAND SECURITY.
- HIPPA
- BLS
- QUEST
- CRL
- OMEGA
- ALERE
Graduate Certificate - ENGLISH COMUNICATION MEDICAL ASISSTANT
COMUNITY COLLAGE COD
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