Serina Nation
Troy
Summary
Reliable team member with a proven track record in fast-paced retail environments. Skilled in problem-solving and collaboration, ensuring efficient workflows and exceptional customer service during peak hours. Committed to maintaining cleanliness and organization to promote a positive shopping experience.
Overview
3
3
years of professional experience
Work History
Retail Cashier
Mers Goodwill
02.2024 - Current
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Provided exceptional customer service to enhance shopping experiences and resolve inquiries.
- Maintained cleanliness and organization of checkout area to ensure a welcoming environment.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Collaborated with team members to improve checkout speed and reduce wait times for customers.
- Trained new cashiers on operational procedures and best practices for customer engagement.
- Helped customers complete purchases and locate items
- Cultivated a welcoming retail environment by greeting customers warmly upon entry, setting a friendly tone throughout their visit .
Team Member
Jack in the Box
08.2023 - 11.2023
- Provided exceptional customer service by promptly addressing inquiries and resolving issues.
- Maintained accurate cash handling procedures during transactions at point of sale.
- Collaborated with team members to ensure efficient workflow during peak hours.
- Assisted in inventory management by restocking supplies and tracking product availability.
- Adapted quickly to changing tasks while working in a fast-paced environment.
Education
Associate of Science - Biological Sciences
Southwestern Illinois College
Belleville, IL05-2026
Associate of Arts -
Southwestern Illinois College
Belleville, IL05-2026
High School Diploma -
Triad High School
Troy, IL05-2026
Skills
- Customer service
- Flexible schedule
- Teamwork and collaboration
- Reliability and punctuality
- Problem-solving
- Workplace cleanliness
Languages
Spanish
Limited Working
English
Native or Bilingual
Timeline
Retail Cashier
Mers Goodwill
02.2024 - Current
Team Member
Jack in the Box
08.2023 - 11.2023
Associate of Science - Biological Sciences
Southwestern Illinois College
Associate of Arts -
Southwestern Illinois College
High School Diploma -
Triad High School