Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Serina Nation

Troy

Summary

Reliable team member with a proven track record in fast-paced retail environments. Skilled in problem-solving and collaboration, ensuring efficient workflows and exceptional customer service during peak hours. Committed to maintaining cleanliness and organization to promote a positive shopping experience.

Overview

3
3
years of professional experience

Work History

Retail Cashier

Mers Goodwill
02.2024 - Current
  • Processed customer transactions accurately and efficiently using point-of-sale systems.
  • Provided exceptional customer service to enhance shopping experiences and resolve inquiries.
  • Maintained cleanliness and organization of checkout area to ensure a welcoming environment.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Collaborated with team members to improve checkout speed and reduce wait times for customers.
  • Trained new cashiers on operational procedures and best practices for customer engagement.
  • Helped customers complete purchases and locate items
  • Cultivated a welcoming retail environment by greeting customers warmly upon entry, setting a friendly tone throughout their visit .

Team Member

Jack in the Box
08.2023 - 11.2023
  • Provided exceptional customer service by promptly addressing inquiries and resolving issues.
  • Maintained accurate cash handling procedures during transactions at point of sale.
  • Collaborated with team members to ensure efficient workflow during peak hours.
  • Assisted in inventory management by restocking supplies and tracking product availability.
  • Adapted quickly to changing tasks while working in a fast-paced environment.

Education

Associate of Science - Biological Sciences

Southwestern Illinois College
Belleville, IL
05-2026

Associate of Arts -

Southwestern Illinois College
Belleville, IL
05-2026

High School Diploma -

Triad High School
Troy, IL
05-2026

Skills

  • Customer service
  • Flexible schedule
  • Teamwork and collaboration
  • Reliability and punctuality
  • Problem-solving
  • Workplace cleanliness

Languages

Spanish
Limited Working
English
Native or Bilingual

Timeline

Retail Cashier

Mers Goodwill
02.2024 - Current

Team Member

Jack in the Box
08.2023 - 11.2023

Associate of Science - Biological Sciences

Southwestern Illinois College

Associate of Arts -

Southwestern Illinois College

High School Diploma -

Triad High School
Serina Nation