Sergio Guerrero

• Assist the Store Manager in daily store operations to ensure smooth, efficient functioning.

• Open and close the store as required, ensuring proper procedures are followed.

• Supervise and motivate baristas and shift supervisors.

• Provide coaching, feedback, and development opportunities to team members.

• Lead by example to uphold Starbucks’ values and standards.

• Ensure high-quality customer service and satisfaction.

• Handle customer inquiries and resolve complaints promptly and professionally.

• Monitor store sales and performance metrics.

• Assist in meeting sales targets and controlling operational costs.

• Support promotional and marketing efforts within the store.

• Managed inventory levels and placing supply orders.

• Onboard and train new team members.

• Help implement ongoing training and development programs.

• Ensure compliance with health, safety, and sanitation guidelines.

• Assist in creating staff schedules that align with labor budgets.

• Handle administrative tasks including cash handling and reporting.

• Respond to operational challenges quickly and effectively.

• Collaborate with the District Manager on strategic improvements.

• Provided guidance on payroll, benefits and other HR matters to soldiers with guidance from HR Officer.
• Maintained and updated soldier records to support accuracy and compliance
• Managed onboarding process for new soldiers, including orientation and training.
• Maintained and updated soldier records to support accuracy and compliance
• Collaborated with stakeholders to develop long-term strategic plans for growth.
• Created and managed employee handbooks, policies and procedures, and job descriptions.
• Coordinated with outside staffing agencies to secure temporary employees, based on departmental needs (USAJOBS)

• Utilized customer service skills to resolve customer inquiries and complaints in a timely manner.
• Managed the daily operations of multiple departments to maximize efficiency.
• Maintained professional working relationships and promoted open lines of communication with staff.
• Provided employees with guidance in handling difficult problems or in resolving escalated complaints or disputes.
• Adhered to corporate standards and regulations, encouraging safe and efficient operations.
• Provided leadership in creating innovative methods for streamlining business processes.
• Prepared staff works schedule and assigned specific duties.
• Collaborated with executive team to develop long-term strategic plans for growth.