Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Serene Deng

Chicago

Summary

Marketing & Sales Leadership graduate with hands-on experience in automotive sales, lead generation, and customer engagement. Skilled in CRM tools (HubSpot), cold calling, and presentations, with additional SDR training through SV Academy. Seeking an entry-level role in sales or marketing to apply strong communication and customer service skills.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Sales Consultant

Loeber Motors
10.2023 - 04.2024
  • Developed strong skills in lead generation, cold calling, and pipeline management while working in a high-performance luxury sales environment.
  • Closed multiple deals per month, contributing to dealership revenue goals.
  • Built trust with customers by delivering an excellent buying experience and ongoing support.
  • Partnered with finance and product teams to streamline the sales process.

Product Specialist

McGrath Arlington Kia
05.2023 - 10.2023
  • Developed strong relationships with customers for repeat business and referrals.
  • Sold 10–18 vehicles per month (minimum quota: 8).
  • Trained in BDC, cold calling, and lead generation strategies.
  • Conducted walk-arounds, test drives, and negotiations to close deals.


Restaurant Waiter

Sushi Ukai
03.2021 - 2025
  • Rehired due to proven reliability and strong performance.
  • Managed 100+ guest interactions per shift, upselling menu items to boost sales.
  • Quickly reset and cleaned tables after guests to ensure fast turnaround and steady guest flow.
  • Built trust and rapport with customers, helping encourage repeat visits and loyal clientele.

Education

Marketing

DePaul University
Chicago, IL
07-2024

Skills

  • Lead Generation
  • Cold Calling
  • CRM Tools (HubSpot/Salesforce)
  • Sales Strategy
  • Customer Service
  • Communication
  • Negotiation
  • Relationship Building

Certification

SV Academy – Sales Development Fellowship (2025)

  • Completed training in prospecting, objection handling, and CRM tools (HubSpot, Salesforce).
  • Practiced cold calling and email outreach through roleplay and live scenarios.
  • Applied frameworks such as PACE, SARC, and Triple-A in prospecting assignments.

Languages

English
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Limited Working

Timeline

Sales Consultant

Loeber Motors
10.2023 - 04.2024

Product Specialist

McGrath Arlington Kia
05.2023 - 10.2023

Restaurant Waiter

Sushi Ukai
03.2021 - 2025

Marketing

DePaul University

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Serene Deng