Serena L. Mitchell
Chicago
Summary
Experienced Control Officer with background in maintaining operational standards, conducting audits, and implementing corrective actions. Strong skills include risk assessment, compliance evaluation, and process optimization. In previous roles, implemented control procedures that improved efficiency and reduced risk.
Overview
6
6
years of professional experience
Work History
OEMC-Traffic Aid Control Officer
City of Chicago
Chicagob
03.2024 - Current
- Provided support during special events such as conferences or meetings by managing crowd control and ensuring proper security protocols were enforced.
- Adhered to company policies regarding confidentiality of information related to security matters.
- Ensured that all safety equipment was properly maintained and operational at all times.
- Interacted with visitors to determine their purpose for visiting the facility, verifying identification when necessary.
- Writing a sintation ticket for parked vichles in terminals 1,2,3, and terminal 5
- Using wond light and wisol to control on coming traffic and cross walks to stop and go for predestined to cross the streets at events.
- Chicago TMA Bage number T181 taking ticket writing classes.
- Moving traffic control and crowded streets post up blocked entrance with city of chicago house for special events like Untied Center,Wriggle Fields Cubs games, Chicago White Soxs, Fields Museum, Ect
- Control Traffice doing concerts let's out in a timely manner and put traffic on green to go east and west bound one way , then watch to red to north and south bound traffic to stop . To clear out vehicles of on Chicago Streets coming from events.
Armed Security Officer Supervisor
Benford protection group
Chicago
09.2022 - 03.2024
- Investigated incidents and prepared detailed reports outlining findings and corrective actions taken.
- Coordinated with local law enforcement agencies in order to investigate any criminal activity occurring within the premises.
- Provided leadership during crisis situations such as robberies or violent confrontations.
- Conducted regular patrols to detect suspicious activity or potential safety hazards.
- Ensured compliance with applicable laws, regulations, policies and procedures related to security operations.
- Adhered to safety protocols while handling firearms as well as other potentially dangerous equipment.
- Established relationships with local businesses to ensure safe working environments for employees.
- Evaluated existing security systems and recommended improvements where necessary.
- Communicated effectively with both internal personnel and external customers in order to resolve problems quickly.
- Assisted in interviewing, hiring, evaluating employee performance, disciplining employees when needed and making recommendations for promotions and terminations.
- Maintained records of daily observations and incident reports on a daily basis.
- Maintained safety of residents by conducting foot patrols, monitoring vehicle traffic and identifying unauthorized persons or vehicles on premises.
- Checking IDs and signing in Visitors and company's on visitors lists that come into buildings.
- Secured incoming visitors to identify bodys and love ones .
- Foot protrol every hour of starting shift to ending shift.
- Checking all bags ,boxs , gifts , and do a light patdown to customers or visitors walk throw a mental detecter to make shore know weapons isn't on property.
Armed Security Supervisor
Halo security
Chicagob
04.2019 - 09.2022
- Coordinated investigations into any suspicious activity or criminal incidents on site.
- Supervised a team of armed guards and ensured compliance with safety protocols.
- Developed standard operating procedures for day-to-day operations in order to maintain a safe environment.
- Monitored access control systems to ensure only authorized personnel were allowed entry to premises.
- Reviewed security logs and video footage to detect any unauthorized activities or violations of protocol.
- Performed regular patrols of the facility to identify potential security risks or hazards.
- Responded quickly to emergency situations such as bomb threats, robberies, fires.
- Provided training in weapons handling and proper use of force procedures for all guards assigned under my supervision.
- Dispatched officers when needed and provided guidance throughout their shift if required.
- Maintained accurate records of incident reports, employee work schedules, and payrolls.
- Investigated complaints from staff regarding security issues or concerns.
- Maintained safety of residents by conducting foot patrols, monitoring vehicle traffic and identifying unauthorized persons or vehicles on premises.
- Evaluated credentials of personnel and provided temporary badges to visitors.
- Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
- Maintained order and safety while providing customer service and information to facility visitors.
- Tracked vehicles on premises, including license plate numbers.
Education
High School Diploma -
Lucy Flower Vocational School
Chicago, IL06-1993
Some College (No Degree) - Criminal Justice
West Wood College
Chicago, ILSkills
- Crowd control
- Traffic management
- Incident reporting
- Security protocols
- Armed and unarmed certified
- Ccl license
- Perk card
Timeline
OEMC-Traffic Aid Control Officer
City of Chicago
03.2024 - Current
Armed Security Officer Supervisor
Benford protection group
09.2022 - 03.2024
Armed Security Supervisor
Halo security
04.2019 - 09.2022
High School Diploma -
Lucy Flower Vocational School
Some College (No Degree) - Criminal Justice
West Wood College