Serena Tatum
Riverdale
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Driver
Uber
06.2021 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
Motor Vehicle Operator
SCR Transportation
02.2018 - 06.2021
- Implemented GPS technology for more precise navigation, saving time on daily routes.
- Improved customer satisfaction by providing timely and efficient transportation services.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Collaborated with dispatchers to ensure optimal routing and scheduling for maximum efficiency.
Certified Prep Chef, Shift Supervisor
Au Bon Pain
11.2014 - 06.2017
- Maintained high standards of food quality and presentation through consistent adherence to recipes and plating guidelines.
- Contributed to a positive working environment through effective communication and teamwork practices.
- Demonstrated strong time management skills by prioritizing tasks efficiently during high-pressure situations.
Bus Operator
Chicago Transit Authority
12.1999 - 12.2011
- Provided safe and dependable transportation to the riding public
- Maintained the cleanliness of the bus
- Provided excellent customer service to all guests
Group leader/ Cashier (Auto Pound Operator)
Seaway National Bank
12.1994 - 12.1999
- Conducted phone inquiries
- Handled armored car collections and processing financial reports and financial transactions.
- Monitored group performance on a regular basis, analyzing data and trends to identify areas for improvement.
- Led by example, demonstrating commitment to the company''s mission and consistently delivering high-quality work.
- Scheduled data processing
Education
Business Technology Certificate -
Kennedy King college
Chicago, IL12.1994
Business Administration -
Chicago State University
Chicago, IL01.1988
High School Diploma - General education Studies
Paul Robeson High school
Chicago, IL06.1987
Skills
- Time management
- Customer service
- Problem-solving
- Punctual and reliable
- Deposit and withdrawal management
Certification
SERV-SAFE Certified, 01/01/14, Present
Phonenumbers
(773) 931-0968, (708) 487-9020
Relatedcapabilities
Used Window Applications
Timeline
Driver
Uber
06.2021 - Current
Motor Vehicle Operator
SCR Transportation
02.2018 - 06.2021
Certified Prep Chef, Shift Supervisor
Au Bon Pain
11.2014 - 06.2017
Bus Operator
Chicago Transit Authority
12.1999 - 12.2011
Group leader/ Cashier (Auto Pound Operator)
Seaway National Bank
12.1994 - 12.1999
Business Administration -
Chicago State University
High School Diploma - General education Studies
Paul Robeson High school
Business Technology Certificate -
Kennedy King college
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