Serena Mena

Adept at front desk operations and proficient in Microsoft Office, I enhanced patient experience and streamlined workflow at Milan Laser Hair Removal. Leveraging HIPAA compliance and medical billing expertise, I significantly improved record accuracy and efficiency. Strong background in medical office administration. Successfully managed patient appointments, medical records, and front-desk operations, ensuring smooth workflow and patient satisfaction. Demonstrated ability to handle high-volume phone calls and maintain confidentiality while providing excellent patient care and support.

Friendly and organized individual with excellent communication skills and positive demeanor. Well-versed in handling patient interactions and appointment scheduling, proficient in managing electronic health records and multi-line phone systems. Committed to enhancing patient experience and ensuring efficient office operations.

• Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
• Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
• Customer Relations - Earned highest marks for customer satisfaction.
• Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.

• Advanced Cardiac Life Support (ACLS) - American Heart Association.
• Basic Life Support (BLS) Certification - American Heart Association.
• First Aid Certification