Serena McGee
Normal,IL
Overview
6
6
years of professional experience
1
1
Certification
Work History
Supervisor
State Farm Park Beach House
05.2021 - Current
- Supervised daily operations to ensure optimal customer service and guest satisfaction.
- Coordinated 10-20 staff members schedules to maximize coverage during peak times and events.
- Trained new employees on operational procedures and safety protocols.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Managed inventory control processes, ensuring availability of necessary supplies for operations.
- Reconciled two cash drawers at the end of each shift and prepared daily bank deposits.
- Verified daily cash drawer totals and conducted weekly counts of the safe to maintain an accurate balance.
Cashier
State Farm Park Beach House
05.2019 - 09.2019
- Delivered friendly and respectful customer service to support long-term customer relationships.
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Learned duties for various positions and provided backup at key times.
Education
Bachelor of Science - Business Administration and Human Resource Management
Illinois State University
Normal, ILSkills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Inventory oversight
- Problem-solving abilities
- Time management abilities
- Analytical thinking
- Operations management
- Process monitoring and improvement
- Schedule development
- Priority management
- Verbal and written communication
- Task delegation
- Documentation and reporting
Certification
- Administrative Professional Foundations - March 2024
- Master Microsoft Excel - March 2024
Timeline
Supervisor
State Farm Park Beach House
05.2021 - Current
Cashier
State Farm Park Beach House
05.2019 - 09.2019
Bachelor of Science - Business Administration and Human Resource Management
Illinois State University
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