SERENA MALONE
Ingleside
Summary
Reliable and detail-oriented warehouse professional with 6+ years of experience in forklift operations, inventory management, and RF scanning. Skilled in maintaining accurate records, completing end-of-shift reports, and supporting efficient daily operations. Proficient in Microsoft Excel and POS systems, with a strong commitment to safety, accuracy, and productivity.
Overview
9
9
years of professional experience
2018
2018
years of post-secondary education
Work History
Warehouse Associate
NIVEL PARTS AND MANUFACTURING LLC
Jacksonville
07.2020 - 02.2026
- Utilized RF scanners to pick, pack, and verify shipments.
- Operated forklifts and pallet jacks to transport shipments and equipment.
- Used Microsoft Excel to log inventory data, generate reports, and support daily operations.
- Trained personnel for various positions within the warehouse organization.
- Applied POS system knowledge to process transactions and managed product information
Call Center Representative
COMMUNITY FIRST CREDIT UNION
Jacksonville
01.2019 - 07.2020
- Proficiently handled high call volumes while maintaining quality service standards.
- Recorded details of inquiries or complaints to maintain up-to-date records of customer interactions and transactions.
- Determined charges for services requested and arranged for billing.
- Built sustainable relationships and trust with customer accounts using open and interactive communication.
Team Lead
WALMART
Jacksonville
08.2017 - 01.2019
- Demonstrated ability to manage a team of cashiers and oversee their daily tasks.
- Helped customers locate merchandise and answered questions about products.
- Handled large amounts of money and supported accuracy of financial transactions.
- Managed refunds and exchanges in accordance with store policy while maintaining a positive attitude.
- Trained new cashiers by demonstrating procedures for exchanging money, checking guests out and interacting with customers.
Education
Jean Ribault
Jacksonville, FloridaSkills
- Microsoft Office
- POS Systems and Ordering Platforms
- Problem-Solving Skills
- Excellent verbal and written communication skills
- Self sufficient
- Call Center Operations
- Quality Control
- International Shipments
- Training and Development
Timeline
Warehouse Associate
NIVEL PARTS AND MANUFACTURING LLC
07.2020 - 02.2026
Call Center Representative
COMMUNITY FIRST CREDIT UNION
01.2019 - 07.2020
Team Lead
WALMART
08.2017 - 01.2019
Jean Ribault