Serena Birr

I am a dedicated and high-performing professional with strong customer service experience and demonstrated leadership, both in the workplace and in competitive athletics. I am currently working as a Guest Services Associate, providing front-line support in a fast-paced bowling center environment that includes food service, event setup, and direct customer engagement. I am known for reliability, teamwork, and maintaining a positive guest experience during high-volume operations.

In addition to professional experience, I also served as Captain of the Kankakee Kay's Girls Bowling Team, where I led by example through discipline, consistency, and accountability. As a team captain, I motivated my teammates, supported their skill development, and set performance standards- while also breaking all of Kankakee High School's bowling records, reflecting exceptional focus, work ethic, and competitive excellence. Recognized for balancing leadership responsibilities with personal achievement and for representing my school with professionalism and sportsmanship.