Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

SEPTEMBER SALLIS

Chicago

Summary

Professional with extensive experience at Habilitative Systems, Inc., excelling in conflict management and customer service. Proven track record in enhancing team performance through effective training and mentoring. Skilled and adept at maintaining positive client relations, ensuring seamless operations and high satisfaction levels.

Results-driven professional with solid background in site management and support. Proven ability to manage on-site operations and collaborate with teams to achieve project goals. Reliable and adaptable, with focus on teamwork and meeting evolving site requirements. Known for strong organizational and communication.

Overview

10
10
years of professional experience

Work History

Residential Services Assistant

Habilitative Systems, Inc.
10.2013 - 12.2020
  • Accomplished multiple tasks within established timeframes.
  • Achieved timely resolution of tenant disputes through effective mediation techniques while maintaining professionalism at all times.
  • Assisted in the preparation of annual budgets for residential properties, tracking expenses closely throughout the year to ensure financial goals were met or exceeded.
  • Supported efficient turnover processes between leases by coordinating cleaning crews, maintenance tasks, and unit inspections.
  • Strategically organized maintenance schedules to minimize disruption to residents while maximizing efficiency in completing necessary tasks.
  • Collaborated with property managers on various projects such as capital improvements or policy updates to improve overall operational efficiency within the community.
  • Coordinated events for residents to foster a sense of community within the property, increasing overall resident satisfaction levels.
  • Facilitated regular inspections of residential units to identify potential maintenance issues before they escalated into larger problems.
  • Developed and implemented policies for resident safety, ensuring a secure living environment.
  • Streamlined move-in processes for new residents, facilitating a smooth transition into their new homes.
  • Ensured compliance with all federal, state, and local housing regulations by staying current on industry legislation and best practices.
  • Maintained accurate records of tenant information, lease agreements, and maintenance history using property management software systems.
  • Improved resident retention rates by providing exceptional customer service and fostering a positive community atmosphere.
  • Assisted in the training and onboarding of new Residential Services Assistant staff members to maintain high levels of service quality.
  • Assisted residents with basic activities of daily living.
  • Helped patients move in and out of beds, baths, wheelchairs, and automobiles.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Facilitated communication between clients and other service providers.
  • Developed and maintained accurate records of programs and services.
  • Administered and tracked client service payments.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Organized professional development programs for staff, leading to improved performance and skill sets.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Aided in the timely resolution of on-site issues by effectively communicating concerns to appropriate personnel and assisting with corrective actions.
  • Assisted in project completion by providing administrative support to the site manager and team members.
  • Increased efficiency of document management processes with thorough organization, archiving, and retrieval systems for site-related paperwork.
  • Supervised guests at front counter, answering questions regarding clients.
  • Distribution and Supervision of Medications, Preparation of all Clients Meals and Chores
  • Maintained daily knowledge /whereabouts of all clients (sign-in and out of facility) and client specific written reports. Complete knowledge of the Evolve Program.
  • Coordinated appointments to show marketed properties.
  • Cultivated and maintained professional relationships with clients, real estate agents, lenders and escrow personnel.
  • Maintained efficient office operations by handling errands and administrative functions.
  • Improved office organization through the implementation of efficient filing systems, database management, and document preparation.
  • Supported agents in managing multiple transactions simultaneously, ensuring deadlines were met consistently.
  • Enhanced client satisfaction by providing exceptional administrative support and maintaining open communication lines between agents and clients.
  • Demonstrated strong attention to detail when proofreading contracts, ensuring accuracy and completeness before submission.
  • Provided top-notch customer service to clients during property viewings while highlighting key features of homes or commercial spaces.
  • Processed applications and paperwork in accordance with state and federal laws.

Medical Receptionist

Chicago Chatham Medical Center
04.2011 - 04.2019
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Maintained current and accurate medical records for patients.
  • Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
  • Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
  • Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Supported office staff and operational requirements with administrative tasks.
  • Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
  • Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
  • Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.
  • Increased patient satisfaction by answering inquiries with empathy and professionalism.
  • Improved workflow efficiency, organizing back-office supplies and equipment.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Assisted with medical coding and billing tasks.
  • Placed new supply orders, managed inventory and restocked clerical spaces.
  • Conducted patient intake interviews, recording and documenting relevant information.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.

Education

Associate of Arts - Criminal Justice

Chicago State University
Chicago, IL
05-2019

Skills

  • Conflict management

  • Work order management

  • CRM software and the Evolve Program

  • Administrative support

  • Accessibility requirements

  • Customer service

  • Multitasking and organization

  • Teamwork and collaboration

  • Landlord-tenant relations

  • Residential real estate

  • Client counseling

  • Attention to detail

  • Verbal and written communication

  • Decision-making

  • Phone and email etiquette

  • Payment collection

  • Dispute resolution

  • Lease administration

Interests

  • Watching Movies and TV Shows
  • Volunteering at community kitchens and food-related charities
  • Music
  • I enjoy helping others and giving back to the community
  • Volunteer Work
  • I enjoy cooking for friends and family gatherings

Timeline

Residential Services Assistant

Habilitative Systems, Inc.
10.2013 - 12.2020

Medical Receptionist

Chicago Chatham Medical Center
04.2011 - 04.2019

Associate of Arts - Criminal Justice

Chicago State University

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SEPTEMBER SALLIS