SENECA JAMISON
IT Engineer
AURORA,IL
Summary
Driven and innovative professional with passion for technology and team leadership. Possesses in-depth understanding of IT infrastructure and project management, including network administration and system integration. Committed to leveraging skills to streamline operations and enhance organizational efficiency.
Overview
9
9
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work History
IT Engineer
RR Donnelley
Warrenville, Illinois
03.2022 - Current
- Executed troubleshooting and server support in both in-person and remote situations.
- Diagnosed malfunctions in ServiceNow, directing support tickets to appropriate personnel for remediation.
- Aided in managing software development projects using Jira tools, monitoring progress and ensuring timely completion of tasks.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Delivered reliable solutions by overseeing software design, development, testing, implementation, and support phases of IT projects.
- Enhanced customer satisfaction with timely deliveries, effective communication, and high-quality results.
- Developed project management roadmap to define project objectives, timelines and milestones.
- Led and managed staff of 8 team members engaged in administering complex IT infrastructure.
- Reduced downtime by proactively monitoring systems and conducting regular maintenance tasks.
- Oversaw IT department operations and training.
- Demonstrated familiarity with latest hardware, software and networking technology.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
IT Support Analyst
TreeHouse Foods Inc
Oak Brook, Illinois
06.2016 - 03.2022
- General administration of active directory to unlock accounts and assigned distribution groups.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Managed over 30 customer calls per day.
- Focused IT team on business objectives and tracked progress to ensure project milestones where completed on time.
- Set up global and local video conferencing, WebEx and audio dial-ins for end-users and clients.
- Image, re-image, build and configure new/used company laptops and desktops.
- Provide remote assistance to users via phone, skype, remote desktop and remote assistance and resolve any IT related issues.
- Deploy operating systems and software to client machines using Microsoft SCCM server.
- Receive incoming support requests and inquiries, document and carefully analyze inquiries and trouble tickets.
- Maintained and administered Windows servers; maintained physical server hardware and performed repairs when needed.
- Installed operating systems and performed regular data backups and recovery of deleted files.
- Managed inventory and purchased missing supplies; performed other duties as required.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Education
Master of Science - Information Technology
Kennesaw State University
Kennesaw, GA 01.2025 - Current
Bachelor of Science - Instructional Design and Technology
Western Illinois University
Macomb, IL 08.2001 - 05.2008
Skills
IT Infrastructure & Performance Tuning
Certification
ITIL Foundation IT Service Management
Timeline
Master of Science - Information Technology
Kennesaw State University
01.2025 - Current
IT Engineer
RR Donnelley
03.2022 - Current
ITIL Foundation IT Service Management
12-2017
IT Support Analyst
TreeHouse Foods Inc
06.2016 - 03.2022
Bachelor of Science - Instructional Design and Technology
Western Illinois University
08.2001 - 05.2008
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