SENECA JAMISON
IT Engineer
AURORA,IL
Summary
Driven and innovative professional with passion for technology and team leadership. Possesses in-depth understanding of IT infrastructure and project management, including network administration and system integration. Committed to leveraging skills to streamline operations and enhance organizational efficiency.
Overview
9
9
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work History
IT Engineer
RR Donnelley
Warrenville, Illinois
03.2022 - Current
- Executed troubleshooting and server support in both in-person and remote situations.
- Diagnosed malfunctions in ServiceNow, directing support tickets to appropriate personnel for remediation.
- Aided in managing software development projects using Jira tools, monitoring progress and ensuring timely completion of tasks.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Delivered reliable solutions by overseeing software design, development, testing, implementation, and support phases of IT projects.
- Enhanced customer satisfaction with timely deliveries, effective communication, and high-quality results.
- Developed project management roadmap to define project objectives, timelines and milestones.
- Led and managed staff of 8 team members engaged in administering complex IT infrastructure.
- Reduced downtime by proactively monitoring systems and conducting regular maintenance tasks.
- Oversaw IT department operations and training.
- Demonstrated familiarity with latest hardware, software and networking technology.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
IT Support Analyst
TreeHouse Foods Inc
Oak Brook, Illinois
06.2016 - 03.2022
- General administration of active directory to unlock accounts and assigned distribution groups.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Managed over 30 customer calls per day.
- Focused IT team on business objectives and tracked progress to ensure project milestones where completed on time.
- Set up global and local video conferencing, WebEx and audio dial-ins for end-users and clients.
- Image, re-image, build and configure new/used company laptops and desktops.
- Provide remote assistance to users via phone, skype, remote desktop and remote assistance and resolve any IT related issues.
- Deploy operating systems and software to client machines using Microsoft SCCM server.
- Receive incoming support requests and inquiries, document and carefully analyze inquiries and trouble tickets.
- Maintained and administered Windows servers; maintained physical server hardware and performed repairs when needed.
- Installed operating systems and performed regular data backups and recovery of deleted files.
- Managed inventory and purchased missing supplies; performed other duties as required.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Education
Master of Science - Information Technology
Kennesaw State University
Kennesaw, GA 01.2025 - Current
Bachelor of Science - Instructional Design and Technology
Western Illinois University
Macomb, IL 08.2001 - 05.2008
Skills
IT Infrastructure & Performance Tuning
Project Scheduling
Systems Upgrades & Optimization
Security, Backup & Recovery Solutions
Technical & User Documentation
Relationship Management
Business & IT Planning
Active Directory
Server Maintenance
Network Maintenance
Cloud services
MySQL
Disaster recovery
Powershell
ITIL
JIRA
Certification
ITIL Foundation IT Service Management
Timeline
Master of Science - Information Technology
Kennesaw State University
01.2025 - Current
IT Engineer
RR Donnelley
03.2022 - Current
ITIL Foundation IT Service Management
12-2017
IT Support Analyst
TreeHouse Foods Inc
06.2016 - 03.2022
Bachelor of Science - Instructional Design and Technology
Western Illinois University
08.2001 - 05.2008
Similar Profiles
DOUGLAS KREBSDOUGLAS KREBS
Account Manager at RR DonnelleyAccount Manager at RR Donnelley
Murali Krishnan Murali Krishnan null
Team Manager at RR Donnelley India Outsourcing Pvt Ltd.Team Manager at RR Donnelley India Outsourcing Pvt Ltd.
Gopi KumarGopi Kumar
Client/Project Manager, Client Services at RR Donnelley Marketing Business CompanyClient/Project Manager, Client Services at RR Donnelley Marketing Business Company