SEMI KIM
Itasca
Summary
Import Operations leader with nearly 5 years of experience managing high-volume international air&ocean freight. Proven ability to independently handle nearly 300 import shipments per month, while supervising a team responsible for approximately 1,200 shipments monthly. Expert in CBP and FDA holds, bonded and re-export movements, customer escalation management, and cross-functional coordination. Bilingual (English/Korean) professional known for ownership, accuracy, and performance under pressure.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Import Operations Manager
JH Logistics
Wood Dale, IL
08.2021 - Current
- Lead daily import operations overseeing ~1,200 shipments per month across the team
- Personally manage nearly 300 shipments per month end-to-end
- Supervise staff workflow, compliance, and SOP adherence
- Serve as primary escalation point for urgent operational and customer issues
- Manage CBP & FDA holds, 1F / 1H transfers, bonded trucking, and re-exports
- Coordinate with airlines, brokers, truckers, and bonded warehouses
- Prepare overseas quotations and cost breakdowns
- Support sales and business development through client engagement and business trips
- Train staff on compliance, documentation accuracy, and service standards
Education
Associate of Arts - Engineering
Santa Monica College
Associate of Arts - Industrial Systems Engineering
Myong Ji College
Skills
- Import Operations
- Operational Care Supervision
- CBP / FDA Holds
- Bonded & Re-Export Shipments
- Team Leadership
- High-Volume Shipment Oversight
- Customer Escalations
- Cost Control & Quoting
- Documentation Accuracy
Certification
Dangerous Goods Regulations(DGR) for General Cargo Accepting and Processing Personnel
Timeline
Import Operations Manager
JH Logistics
08.2021 - Current
Associate of Arts - Industrial Systems Engineering
Myong Ji College
Associate of Arts - Engineering
Santa Monica College