Summary
Overview
Work History
Education
Skills
Timeline
Generic

Semaj Moon

Chicago

Summary

Spirited individual who is committed to providing superior customer service with strong communication and interpersonal skills. Employs example-based instruction style to build rapport with customers. Skilled in building customer relationships and understanding customer needs.

Overview

2
2
years of professional experience

Work History

Vendor Relationship Manager

Lessen Inc
10.2023 - Current
  • Negotiated favorable contracts with suppliers, resulting in cost savings for the company without sacrificing quality.
  • Maintain open communication with vendors in a manner that adheres to all contracts and agreed upon Scope of Work throughout the duration of the relationship
  • Managed a diverse portfolio of vendors, ensuring timely delivery of products and services to clients.
  • Source new vendors to perform required services, as needed
  • Manage the scheduling and completion of all services assigned by customers
  • Manage real-time inquiries while keeping track of and responding to commitments to follow up with customer/vendor inquiries

Team Coach

Discover Financial Services
08.2022 - 08.2023
  • Maintained and improved operational performance by completing action plans, resolving problems and controlling implementations.
  • Evaluated individual knowledge, skills, and strengths, and created action plans to ensure positive growth
  • Prepared reports by analyzing trends and data.
  • Set daily expectations for the team.
  • Monitored team practices to establish high level of performance.
  • Analyzed and evaluated team performance metrics to identify areas of improvement.
  • Facilitated team meetings
  • 1 on 1 development coaching to ensure agent is appropriately skilled up

Account Manager

Discover Financial Services
02.2022 - 08.2022
  • Assisted over 100+ customers per day by energetically engaging in a fast-paced, back-to-back call environment via phone
  • Built and strengthened long-lasting client relationships based on accurate
    promotional offers and customer-centric terms.
  • Educated clients on new products or services to increase customer engagement
    with brand.
  • Brought empathy to customer inquiries about reward redemptions, customer information updates, card activations, making payments, processing lost or stolen cards, statement and APR inquires, and processes credit line increase and decrease requests.


Education

Associate of Arts - Buisness

South Suburban College of Cook County
South Holland, IL
06.2025

Skills

  • Team Discipline
  • Problem Solving
  • Honest and Ethical
  • Willingness to learn new things
  • Articulate Communication
  • Constructive Feedback
  • Excel User
  • Tableau User
  • Issue Resolution
  • Microsoft Teams User

Timeline

Vendor Relationship Manager

Lessen Inc
10.2023 - Current

Team Coach

Discover Financial Services
08.2022 - 08.2023

Account Manager

Discover Financial Services
02.2022 - 08.2022

Associate of Arts - Buisness

South Suburban College of Cook County

Similar Profiles

CREATE PROFILE
Semaj Moon