Semajé Bell
Chicago
Summary
Technical support professional with proven background in resolving complex technical issues and providing excellent customer service. Known for strong team collaboration and adaptability in dynamic environments. Skilled in troubleshooting and customer relationship management.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
7
7
years of professional experience
Work History
Technical Support Representative 2
PartsTrader
Chicago, IL
01.2026 - 06.2026
- Managed an inbound ticket queue, phone call queue, and inbound chat support
- Installed, upgraded, and provided technical support for computer software applications. Provide technical support and training to customers
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
- Generated reports to track performance and analyze trends with Google Sheets and Google Looker Studio Dashboard.
- Communicated client issues to higher-level support and engineering
- Resolved technical issues by troubleshooting software and hardware problems for customers.
- Provided exceptional customer service through effective communication and problem-solving techniques.
- Collaborated with cross-functional teams to enhance product knowledge and improve service delivery.
- Trained new team members on processes, tools, and best practices in technical support operations.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
Support Associate
PartsTrader
Chicago, IL
03.2023 - 12.2025
- Owned our customer-facing knowledge base and help center
- Acted as a customer advocate within the company, gathering feedback, escalating critical issues, identifying trends, and working closely with cross-functional teams to address customer needs
- Collaborated with cross-functional teams to ensure accurate inventory management and system updates.
- Facilitated customer support inquiries, resolving issues promptly and enhancing user satisfaction.
- Analyzed customer feedback to identify trends, leading to targeted improvements in service offerings.
- Identified and resolved discrepancies and errors in customer accounts.
Ux /Associate UI Designer
Caxy Interactive
Chicago, IL
05.2021 - 12.2022
- Investigated user needs and competitor products through structured quantitative and qualitative research
- Collaborated with Developers and Stakeholders to create intuitive, user-friendly interfaces and experiences over multiple projects in different phases.
- Utilized design tools such as Sketch and Adobe XD to create high-fidelity mockups for stakeholders.
- Led design reviews, presenting concepts to clients and gathering constructive feedback for refinement processes.
- Maintained up-to-date knowledge of industry trends, incorporating cutting-edge techniques into UI designs when appropriate.
- Enhanced app functionality with the creation of innovative UI elements, contributing to increased user satisfaction.
- Tested websites at different design and production stages to assess conformance with designs.
Application Analyst
Relativity
Chicago, IL
01.2020 - 05.2021
- Documented clients' issues and processes of resolution
- Collaborated with business owners, vendors, and other team members to evaluate and recommend solutions to complex problems and requests
- Supported daily operations and system maintenance procedures
- Communicated clearly and professionally, with both colleagues and clients, in written and verbal form Worked closely and collaboratively with a team in the U.S. to provide extended global support hours. Completed all daily tasks and projects as requested, on time, and with attention to detail and quality.
- Identified troubleshooting solutions and authored knowledge base articles
- Proficient in Relativity: RDC, Production, Review, Search, Security, and Installation
Digital Print Specialist
Ups Store
02.2019 - 04.2020
- Fulfilled the needs of walk-in customers and telephone/email inquiries
- Communicated effectively and continuously practiced good listening with customers, co-workers, vendors, and leadership
- Empathized and managed demanding, impatient, and/or frustrated customers to turn a stressful event into a positive experience
- Took ownership of customers’ packing, shipping, and/or print problems and offered viable solutions.
- Packaged shipments for safe arrival, including assembling stock boxes, building custom boxes, and properly cushioning contents
- Managed the logistics of small to medium projects, followed through to completion, and updated all parties as needed
- Produced and designed proofs, and updated materials for print projects using Adobe and Microsoft Suites for both Mac and PC
Education
Associate of Science - Computer science
City Colleges of Chicago
05-2025
Certificate in UX Design Immersive - UX Design
General Assembly
Chicago10-2021
No Degree - Technology Intern
I.C. Stars
Chicago, IL08-2019
Skills
- Customer Relations
- Documentation and reporting
- Risk analysis
- SQL and databases
- Root-cause analysis
- Remote support
- Account management
- Product troubleshooting
- Technical support
- Technical troubleshooting
- MS Excel
Timeline
Technical Support Representative 2
PartsTrader
01.2026 - 06.2026
Support Associate
PartsTrader
03.2023 - 12.2025
Ux /Associate UI Designer
Caxy Interactive
05.2021 - 12.2022
Application Analyst
Relativity
01.2020 - 05.2021
Digital Print Specialist
Ups Store
02.2019 - 04.2020
Associate of Science - Computer science
City Colleges of Chicago
Certificate in UX Design Immersive - UX Design
General Assembly
No Degree - Technology Intern
I.C. Stars