Selene Contreras
Berwyn
Summary
Enthusiastic team player with a strong background in customer service and training within fast-paced environments. Expertise in cash handling, health and safety compliance, and critical thinking, aimed at enhancing customer satisfaction and operational efficiency.
Overview
6
6
years of professional experience
Work History
Server
Buffalo Wild Wings
Berwyn
08.2022 - 12.2025
- Provided excellent customer service in a fast-paced sports bar environment.
- Maintained cleanliness and organization of dining areas and service stations.
- Managed cash register operations, processing payments efficiently.
- Trained new servers on menu items and service standards.
- Ensured compliance with health and safety regulations during service shifts.
- Provided excellent customer service to ensure satisfaction.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Stayed informed about daily specials, new menu items, promotions.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Stocked service areas with supplies during slow periods.
Barista
Dunkin Donuts & Baskin Robbins
Berwyn
06.2020 - 09.2021
- Maintained cleanliness and organization of the coffee preparation area.
- Managed cash register operations and processed customer transactions accurately.
- Collaborated with team members to ensure smooth workflow during peak hours.
- Assisted in training new baristas on coffee preparation techniques and service standards.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
Education
Associate of Arts - Criminal Justice
Morton College
Cicero, IL05-2026
High School Diploma -
Morton West High School
Berwyn, IL06-2022
Skills
- Customer service
- Team collaboration
- Conflict resolution
- Cash handling
- Training and development
- Critical thinking
- Health and safety compliance
- Quick learning
- POS operation
- Team member support
- Sales techniques
- Upselling techniques
- Strong work ethic
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Server
Buffalo Wild Wings
08.2022 - 12.2025
Barista
Dunkin Donuts & Baskin Robbins
06.2020 - 09.2021
Associate of Arts - Criminal Justice
Morton College
High School Diploma -
Morton West High School