Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Selena Wilson

Chicago,IL

Summary

Experienced in leveraging leadership and Microsoft Excel skills, successfully implemented robust fraud prevention strategies at J.P. Morgan Chase, resulting in a significant reduction in fraud attempts. Background in emergency care and customer service at HCA/Methodist Hospital Tex-san and Alorica/Goldman Sachs Bank USA highlights problem-solving abilities and effective teamwork in critical situations.

Overview

4
4
years of professional experience
1
1
Certification

Work History

City Carrier Assistant

Unites States Postal Service
12.2024 - Current
  • Efficiently managed time and resources to ensure timely completion of route assignments while meeting delivery standards.
  • Adhered to safety protocols when handling hazardous materials or heavy packages in accordance with USPS guidelines.
  • Minimized delays in service during challenging situations like inclement weather, by maintaining open communication with supervisors and team members.
  • Handled sensitive materials such as registered or certified mail with care, ensuring proper documentation and prompt delivery.

Emergency Department Technician

HCA/Methodist Hospital Texsan
09.2024 - 11.2024


  • Collected accurate patient information, helping to streamline the registration process and reduce errors.
  • Utilized systems to securely document patient information
  • Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring, and non-invasive blood pressure monitoring systems.
  • Collected basic samples, labeled specimens properly, and transferred to laboratory for testing.
  • Administered IVs, medications, wound dressings, assisting healthcare providers in delivering high-quality treatment plans.

Debit Card Fraud Prevention/Cross Skilled Specialist II

J.P Morgan Chase
01.2023 - 08.2024
  • Analyzed customer data and identified anomalies that enabled proactive fraud prevention, resulting in a reduction in fraud attempts
  • Designed and implemented fraud prevention policies and procedures to reduce fraud risk
  • Leverage data analytics to develop effective fraud prevention strategies
  • Communicate with Disputes by Phone and Fraud Inbound Call Center customers, on a rotational basis, in a metrics-driven environment

Card Specialist

Alorica/Goldman Sachs Bank USA
01.2021 - 12.2022
  • Answer inbound calls in a high volume metrics driven environment
  • Utilize computer system to verify and document customer requests
  • Maintain and updates customer information as necessary
  • Carefully handle customers financial/ personal identifiable information
  • Understanding of collections regulations, including but not limited to Fair Debt Collections Practices Act (FDCPA), Unfair, Deceptive, or Abusive Acts, or Practices (UDAAP)

Education

High School Diploma -

Penn Foster High School
Scranton, PA
05.2015

Skills

  • Leadership
  • Microsoft Excel
  • Microsoft Office
  • Customer Service
  • Ability to Work in a Team
  • Critical thinking and problem solving
  • Highly organized and efficient
  • Understanding of collections regulations

Certification

  • Basic Life Saving, 2024
  • Advanced Life Saving, 2024

Timeline

City Carrier Assistant

Unites States Postal Service
12.2024 - Current

Emergency Department Technician

HCA/Methodist Hospital Texsan
09.2024 - 11.2024

Debit Card Fraud Prevention/Cross Skilled Specialist II

J.P Morgan Chase
01.2023 - 08.2024

Card Specialist

Alorica/Goldman Sachs Bank USA
01.2021 - 12.2022

High School Diploma -

Penn Foster High School

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Selena Wilson