Selena Martinez
Palatine
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Work Order Coordinator
Long Grove Confectionery Co.
09.2022 - Current
- Assisted in training new hires on company processes and procedures related to quality Assurance.
- Provided valuable input during process improvement initiatives to further streamline the overall order coordination workflow.
- Reduced order processing time with accurate data entry and prompt communication.
- Created and maintained data entry logs to track data entry activities.
- Used Syspro and excel to perform data entry.
- Send customers weekly Production and Consumption reports.
- organize work orders by customer, work order number, and date.
Cashier Manager
Grill 12
07.2019 - 09.2022
- Conducted training and change management processes to improve operations in taking orders and improve quality processes for increased efficiency and effectiveness
- Resolved conflicts and negotiated customer agreements to reach win-win solutions to disagreements and clarify misunderstandings
- We get around six complaints daily, even last; of those customers, 5 out of 6 return
- Worked with customers to understand requirements and provide exceptional service; I take around 140 orders each day
- Greeted customers at the deli counter to fulfill requests and answer questions
- Devoted special emphasis to punctuality and maintained outstanding attendance, consistently arriving to work early and ready to start immediately
Education
Bachelor of Arts - Business Administration
National Louis University
Wheeling, IL06.2022
Skills
- Strong organization
- Deadline oriented
- Sales support
- Logistics management
- Data entry skills
- Teamwork
- Innovative thinking
- Creative solutions
Awards
- Honor Society Award
- Student Council Award
- Student of the Month Award
- Varsity Soccer award
Certification
- Certified Internal Auditor (CIA) - Institute of Internal Auditors.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Work Order Coordinator
Long Grove Confectionery Co.
09.2022 - Current
Cashier Manager
Grill 12
07.2019 - 09.2022
Bachelor of Arts - Business Administration
National Louis University
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