Selena Barragan
Midlothian
Summary
Logistics professional with expertise in coordinating shipments and managing vendor relationships to ensure timely delivery. Proficient in carrier communication, shipment documentation, and operational issue resolution. Demonstrates strong customer service skills and the ability to manage multiple tasks effectively.
Overview
6
6
years of professional experience
Work History
White Glove Services Coordinator
Archer Cargo
Darien
07.2025 - Current
- Serve as primary point of contact for customers, assessing job requirements, confirming site feasibility, and managing expectations to ensure satisfaction.
- Lead end-to-end coordination of high-value shipments, overseeing transportation, delivery, and installations across multiple locations.
- Coordinate multiple vendors and technicians simultaneously, ensuring projects are completed on time, within budget, and to high-quality standards.
- Resolve critical issues and de-escalate customer concerns, preventing delays, cancellations, and service disruptions.
- Strategically source and vet carriers, moving teams, and specialized service providers (crane operators, rigging teams, installers) to ensure feasibility, safety, and cost efficiency.
- Build and manage shipments in internal logistics systems, prepare Bills of Lading (BOLs), and maintain precise documentation to ensure operational accuracy.
- Provide operational insight for quoting and budgeting, contributing to margin protection and business growth.
Managed Transporation Account Executive
Echo Global Logistics
Chicago
09.2023 - 07.2025
- Manage existing key account relationships and offer solutions based on shipping patterns and needs
- Confidently problem solve any issues, such as a missed pick up, late delivery, damaged freight or incorrect billing
- Proactively communicate any issues to the client
- Coordinate all daily shipments through phone, email and Echo’s client-facing web portal
- Ensure accuracy and timeliness of billing while proactively notifying client of any changes
- Partner with other departments across Echo to track shipments, resolve any discrepancies and file claims completely and correctly in a timely manner
Shipping and Receiving Clerk
Northcape
Romeoville
02.2020 - 02.2023
- Shipped products promptly and accurately following company procedures to ensure customer satisfaction.
- Created and printed BOL and custom documentation for shipments, ensuring compliance with regulations.
- Prepared shipping documentation to facilitate smooth logistics operations.
- Collaborate and communicate with logistics technicians, customer service representatives, service providers, and others involved in the shipment of products.
- Special attention given to sensitive third-party shipping.
- Perform data entry functions in relation to the assigned work area using Excel and Google Sheets.
- Filed and scanned documents to maintain organized records in the office.
Education
Bachelor of Science - Health Information Management
University of Illinois At Chicago
Chicago, IL05-2023
Skills
- Shipment coordination
- Load documentation
- Vendor scheduling
- 3PL / Internal Logistics Systems
- Microsoft Office
- Customer service
- Problem solving
- Bilingual: Fluent in Spanish
Timeline
White Glove Services Coordinator
Archer Cargo
07.2025 - Current
Managed Transporation Account Executive
Echo Global Logistics
09.2023 - 07.2025
Shipping and Receiving Clerk
Northcape
02.2020 - 02.2023
Bachelor of Science - Health Information Management
University of Illinois At Chicago