Sefatullah Ahmadzai
Chicago
Summary
Dedicated driver with strong skills in customer service, safety compliance, and trip coordination. Committed to optimizing routes and enhancing passenger satisfaction through effective communication and problem-solving.
Overview
5
5
years of professional experience
Work History
uber driver
uber
Chicago
01.2024 - Current
- Navigated city streets efficiently to provide safe rides for passengers.
- Maintained vehicle cleanliness and ensured compliance with safety regulations.
- Assisted passengers with luggage and provided excellent customer service.
- Managed ride requests using Uber's driver app for effective trip coordination.
- Communicated effectively with passengers regarding pick-up and drop-off locations.
- Adapted to changing traffic conditions to optimize travel routes for timely arrivals.
- Collected feedback from passengers to enhance service quality and user experience.
- Coordinated with Uber support for issue resolution and operational improvements.
- Provided friendly customer service during trips, including offering assistance with luggage loading and unloading and answering questions about local attractions.
- Navigated routes using GPS systems for efficient delivery of passengers.
- Achieved consistently high customer scores due to exceptional service.
- Followed safety rules to keep clean driving record with no accidents or incidents.
- Displayed excellent time management skills by arriving at pickup locations early or on time.
- Cleaned vehicle regularly to maintain professional appearance.
- Presented clean and sanitized vehicle to customers for utmost satisfaction.
- Drove passengers from pick-up points to deliver to destination.
- Maximized passenger satisfaction by maintaining vehicles in safe and clean operating condition.
- Ensured customer safety by providing seat belts and adhering to traffic laws.
- Continuously monitored traffic conditions in order to select optimal route for passenger destination.
Manager
The Halal Guys
Newark
02.2022 - 11.2024
- Supervised team members to ensure efficient workflow and high-quality service.
- Coordinated inventory management to maintain stock levels and minimize waste.
- Addressed customer inquiries and resolved issues to enhance satisfaction.
- Implemented scheduling strategies to optimize staff coverage during peak hours.
Warehouse Worker
rayan
The Bronx
03.2021 - 01.2022
- Operated forklifts to transport materials within the warehouse.
- Maintained inventory accuracy through systematic stock checks.
- Loaded and unloaded shipments following safety protocols.
- Collaborated with team members to streamline warehouse operations.
- Organized storage areas to maximize space and efficiency.
- Monitored equipment performance and reported issues promptly.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Used pallet jacks to move items to and from warehouse locations.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
- Organized warehouse space for efficient storage of products.
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
- Staged and sorted multiple types of products for loading.
- Preserved safe work environment by maintaining clean workstations and pallet area.
- Followed established guidelines for picking orders accurately.
- Assembled orders according to customer requests.
- Received and tracked incoming inventory shipments.
- Maintained stock levels in accordance with company policies.
Education
Linguistic And Culture
Afghan National Acadmy
01-2015
Skills
- Navigation techniques
- Vehicle maintenance
- Customer service
- Trip coordination
- Safety compliance
- Inventory management
- Issue resolution
- Team supervision
- Time management
- Effective communication
- Problem solving
- Attention to detail
- Adaptability
- Feedback collection
- Emergency response
- Customer engagement
- Map reading
- Traffic law knowledge
- Safety awareness
- Communication
- Hospitable
- Route planning
- Adaptability and flexibility
- Patience and tact
Languages
English
Professional
Hindi
Limited
pashto
Professional
persion
Professional
urdo
Limited
Timeline
uber driver
uber
01.2024 - Current
Manager
The Halal Guys
02.2022 - 11.2024
Warehouse Worker
rayan
03.2021 - 01.2022
Linguistic And Culture
Afghan National Acadmy