Sebastiano Michaud
Morton Grove
Summary
Dynamic hospitality professional with extensive experience at Cooper's Hawk, excelling in guest relations and staff training. Proven ability to enhance guest satisfaction through effective conflict resolution and quality control. Skilled in food safety compliance and inventory management, fostering a collaborative team environment that helps reinforce and maintain repeat business and positive word-of-mouth referrals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front of House Supervisor
Cooper's Hawk
08.2024 - Current
- Enhanced guest satisfaction by providing attentive service and addressing concerns promptly.
- Performed inventory using CrunchTime Counter application.
- Witnessed and learned how to perform disciplinary action.
- Developed strong relationships with guests, resulting in repeat business and excellent reviews.
- Led community meetings pre-shift and/or after shift for Front of House staff members, upcoming events, or pertinent announcements as necessary.
- Acted as a liaison between Front of House and Back of House departments, ensuring clear communication for seamless service delivery.
- Handled guest opportunities professionally and effectively, turning potential negative situations into positive outcomes.
- Proactively identified opportunities for process improvement within the Front of House operations, implementing changes to enhance overall effectiveness.
- Coached colleagues in food handling, liquor handling, and safety protocols to boost knowledge and performance.
- Covered expo during peak times to ensure food was coming out as quickly as possible while maintaining presentation and order quality standards.
- Diffused confrontations between team members, as well as between team members and guests.
- Participated in management meetings discussing day to day and long term expectations.
Server
Cooper's Hawk Winery and Restaurant
07.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to guest needs.
- Worked with POS system to place orders and manage bills.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regulars to first time guests.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced guest satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed guest concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Tasting Room Attendant
Cooper's Hawk Winery and Restaurant
11.2023 - Current
- Fostered a positive team environment by actively participating in staff meetings, providing feedback on operations improvements, and assisting team members when needed.
- Expanded guest base by promoting winery events through education on the wine club, wine club member dinners, trips, seasonal wines, wines of the month and limited edition series of wine.
- Developed strong relationships with guests, resulting in repeat business and positive word-of-mouth referrals.
- Collaborated with other team members to ensure a consistently high level of service throughout the tasting room experience.
- Contributed to team goals by actively upselling wines, merchandise, and wine club memberships.
- Handled cash transactions accurately while adhering to company policies regarding discounts, refunds, and exchanges.
- Ensured compliance with all local alcohol regulations by checking IDs diligently before serving wine samples during tastings sessions.
- Supported management in training new staff members on company procedures, product knowledge, sales methods for improved performance.
- Provided informed wine suggestions to tasting room guests.
- Maintained tasting room retail area.
- Exhibited high energy and professionalism when interacting with guests and team members.
- Ensured carry out, delivery, and curbside orders were correct and up to standard before they were given to the guest(s).
Service Assistant
Cooper's Hawk Winery and Restaurant
02.2023 - Current
- Maintained a clean and organized work area, contributing to an efficient and professional atmosphere within the department.
- Collaborated with cross-functional teams to deliver comprehensive solutions for clients.
- Assisted team members in improving workflow efficiency by sharing best practices.
- Adapted quickly to changing circumstances within the workplace, demonstrating flexibility and resilience in response to challenges faced during daily operations.
- Supported my development by consistently meeting or exceeding performance targets within the department.
- Checked dining area supplies of linens, silverware, water pitchers, stocked marking trays, and cleaning supplies.
- Delivered entrees, appetizers, and desserts to patrons in support of server staff.
- Provided exceptional support for various departments, ensuring smooth daily operations.
- Wiped down kitchen counters and used sanitizing products to remove grime.
- Reduced downtime by maintaining equipment, ensuring services were always available when needed.
- Bussed tables and maintained the cleanliness standard of tables.
- Operated on basic maintenance projects in front of house and back of house ensuring limited disruption in service hours.
Education
High School Diploma -
Niles West High School
Niles, IL01-2020
Skills
- Food safety compliance
- Restaurant operations
- Conflict resolution
- Personable and development-oriented
- Guest relations
- Quality control
- Task delegation
- Staff motivation
- Empathetic leadership, training, and mentoring
- Teamwork and collaboration
- Beer, liquor, and wine inventory
- Calm in a fast paced environment
- POS system operations
Accomplishments
- Established and maintained wine storage room organization through effectively helping with wine delivery receiving to ensure more accurate inventory.
- Achieved cleaner closes by reforming and revising some closing checklists with fair delegation.
- Maintained a high invite rate for multiple consecutive months.
Certification
ServSafe Certification Basset
Obtained: February 2023
Expires: February 2026
Basset
Obtained: November 2023
Expires: November 2026
Timeline
Front of House Supervisor
Cooper's Hawk
08.2024 - Current
Server
Cooper's Hawk Winery and Restaurant
07.2024 - Current
Tasting Room Attendant
Cooper's Hawk Winery and Restaurant
11.2023 - Current
Service Assistant
Cooper's Hawk Winery and Restaurant
02.2023 - Current
High School Diploma -
Niles West High School
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