Sebastian Diaz
West Chicago,IL
Summary
Dynamic and results-driven professional with extensive experience in customer service and cash handling at Movado Company Store. Proven track record in training and mentoring staff, enhancing sales through effective merchandising, and resolving conflicts. Strong leadership and critical thinking skills contribute to a collaborative team environment and consistent achievement of sales targets.
Professional, experienced retail leader equipped to drive operational success and customer satisfaction. Adept in inventory management, sales strategies, and loss prevention. Strong focus on team collaboration and achieving results. Reliable and flexible, thriving in dynamic environments and adapting to changing needs.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Part-time Keyholder
Movado Company Store
12.2022 - Current
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Managed store personnel by delegating tasks and supervising daily operations.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Increased store sales by creating visually appealing merchandise displays and product placements.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Ensured compliance with company policies and procedures, maintaining a safe and secure work environment for all staff members.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Contributed to store profitability by identifying opportunities for upselling and cross-selling products.
- Assisted in hiring and training new employees, fostering a collaborative team atmosphere.
- I have managed to exceed my personal yearly budgets. For the last two years, I have contributed the store an approximate 17% of the yearly store budget bringing close to $260,000 in sales.
- Helped the store bring $51,000 dollars in services, by replacing watch batteries, leather straps and more.
Warehouse Line Worker
Amazon.com Fulfillment Center
08.2021 - 04.2023
- Demonstrated flexibility in adapting to changes in job duties or shifts when necessary due to fluctuating workload demands.
- Collaborated with team members for smooth operations during peak hours.
- Improved warehouse efficiency with careful organization and storage of inventory.
- Reported any discrepancies or damaged items found during inventory counts, leading to accurate record-keeping and timely resolution of issues.
- Streamlined order fulfillments by effectively picking, packing, and shipping products.
- Maintained a clean and safe work environment to prevent accidents and facilitate productivity.
- Received positive feedback from supervisors for consistently meeting performance targets.
- Balanced multiple tasks simultaneously, such as receiving inbound shipments, organizing inventory, and fulfilling orders efficiently.
- Consistently met deadlines under pressure while maintaining attention to detail in product handling and packaging tasks.
- Observed safety procedures and practices to prevent injury.
- Identified, communicated and resolved issues to avoid disruptions in material movement.
Sales Associate
JCPenney Department Store
06.2018 - 06.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Managed efficient cash register operations.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
Restaurant Busser/Food and Beverage Attendant
Macarena Tapas
04.2017 - 05.2018
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Enhanced customer satisfaction by ensuring tables were cleared and cleaned promptly after guests left.
- Maintained a clean and safe dining environment by sweeping floors, wiping down surfaces, and keeping walkways clear of debris.
- Assisted servers in managing their sections effectively, providing timely water refills and bread service.
- Supported the overall dining experience by setting up tables with appropriate silverware, glassware, and linens.
- Contributed to smooth restaurant operations by promptly resetting tables for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Trained new staff in bussing and cleaning procedures.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
- Helped servers expedite food orders during busy hours by running food from the kitchen quickly and accurately.
- Collaborated with kitchen staff to ensure dishes were properly sorted and returned to the dishwashing area.
Education
No Degree - Biology
Northern Illinois University
Dekalb, ILHigh School Diploma -
West Chicago Community High School
West Chicago, IL05-2019
Skills
- Customer service
- Cash handling
- Cash handling accuracy
- Training and mentoring
- Staff training and development
- Staff oversight
- Task delegation
- Sales coaching
- Team building
- Leadership development
- Critical thinking
- Problem anticipation and resolution
- POS terminal operation
- Superior work ethic
- Computer proficiency
Certification
- Battery Replacement Technician, Movado Company Store
Languages
Spanish
Native or Bilingual
Timeline
Part-time Keyholder
Movado Company Store
12.2022 - Current
Warehouse Line Worker
Amazon.com Fulfillment Center
08.2021 - 04.2023
Sales Associate
JCPenney Department Store
06.2018 - 06.2021
Restaurant Busser/Food and Beverage Attendant
Macarena Tapas
04.2017 - 05.2018
No Degree - Biology
Northern Illinois University
High School Diploma -
West Chicago Community High School
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