Sean Zhu
DeKalb
Summary
Dedicated Retail Professional with extensive experience in cash handling and customer service within fast-paced environments. Proficient in transaction processing and conflict resolution, ensuring operational efficiency and customer satisfaction. Strong communication skills and meticulous attention to detail contribute to building positive customer relationships and maintaining an organized workspace.
Overview
4
4
years of professional experience
Work History
Cashier/Customer Service
Raising Cane's
10.2024 - Current
- Boosted customer satisfaction by assisting with purchases and locating items.
- Identified customer needs through personalized service and welcoming interactions.
- Maintained high transaction accuracy while processing various payments at cash register.
- Adapted to business demands with flexible schedules and additional shifts.
- Increased sales by recommending products aligned with customer preferences.
- Resolved customer inquiries by addressing concerns and clarifying store policies.
Customer Service Representative
Walgreens
12.2021 - 09.2023
- Assisted customers with product inquiries and resolved issues efficiently.
- Processed transactions accurately using point-of-sale systems.
- Maintained extensive knowledge of store promotions and product offerings.
- Collaborated with team members to enhance customer service delivery.
Education
Associate in Science - Physical Therapy
Kishwaukee College
Malta, IL12.2025
High School Diploma -
Plainfield North High School
Plainfield, IL05.2023
Skills
- Microsoft word, Microsoft excel, Bilingual, English, Fast Learner, Customer service, Computer literacy
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Reliability and punctuality
- Customer relations
- Professionalism and courtesy
- POS system operations
- Attention to detail
Languages
Chinese (Mandarin)
Native or Bilingual
Timeline
Cashier/Customer Service
Raising Cane's
10.2024 - Current
Customer Service Representative
Walgreens
12.2021 - 09.2023
Associate in Science - Physical Therapy
Kishwaukee College
High School Diploma -
Plainfield North High School