Sean Mohler
Machesney Park
Summary
Dynamic and results-driven Events Manager with a proven track record at Hononegah Community High School. Expert in vendor negotiations and team leadership, successfully enhancing event execution and customer satisfaction. Adept at project oversight and fostering brand awareness, ensuring seamless operations and memorable experiences.
Overview
11
11
years of professional experience
Work History
Performing Arts Center & Events Manager
Hononegah Community High School
07.2023 - Current
- Managed administrative logistics of events planning, event booking, and event promotions.
- Hired and cross-trained staff members for various event-specific functions and assessed employees' understanding of associated processes and procedures.
- Negotiated contracts with venues, vendors and suppliers to obtain best rates and services.
- Trained and supervised event staff to complete tasks on time.
- Developed detailed event reports, documenting all aspects of each event.
Escalations Agent
PayPal
11.2018 - 07.2023
- Monitored and analyzed customer feedback to track patterns in feedback and report areas for improvement to management.
- Followed up on customer interactions to maintain customer communication and successfully close resolved issues.
- Built and maintained relationships with customers to increase sales, customer loyalty and positive word-of-mouth.
- Offered suggestions and alternatives to provide customers with solutions, boosting customer satisfaction.
- Participated in customer service training for internal teams to share knowledge and experience and improve quality of customer service.
- Trained customers on product usage for increased brand loyalty.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Stage Manager
Freelance
01.2015 - 01.2023
- Collaborated with technical crew and cast to safeguard presentation of artistic vision.
- Worked with director to develop effective use of rehearsal times.
- Maintained reference copies of production designs and distributed.
- Remained composed and highly professional in fast-paced and constantly changing environment, effectively handling challenging situations and difficult individuals to achieve objectives.
- Participated in meetings with producers and production crew to keep program in step with creative vision.
Education
Bachelor of Arts - Musical Theater, Psychology, Theatre
North Central College
Naperville, IL03-2016
Skills
- Event billing
- Brand awareness
- Registration management
- Team leadership and supervision
- Vendor and contract negotiations
- Records management
- Project oversight
Timeline
Performing Arts Center & Events Manager
Hononegah Community High School
07.2023 - Current
Escalations Agent
PayPal
11.2018 - 07.2023
Stage Manager
Freelance
01.2015 - 01.2023
Bachelor of Arts - Musical Theater, Psychology, Theatre
North Central College
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