Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
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Sean McInerney

Oak Lawn,IL

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Chief Audio Engineer/Producer (freelance)

Sick City Studios
06.2011 - Current
  • Conducted tests on audio equipment before each event to ensure proper functioning.
  • Developed sound mixing strategies to achieve optimal sound quality for live events.
  • Collaborated with producers to create soundtracks for television shows and films.
  • Troubleshot hardware problems quickly and efficiently while maintaining a safe work environment.
  • Operated and maintained audio equipment, such as mixers, preamplifiers, amplifiers, processors, microphones and loudspeakers.
  • Designed and implemented production systems for large-scale audio projects.
  • Mastered multiple types of digital audio workstations including Pro Tools and Ableton Live.
  • Managed multi-track recording sessions with a variety of musicians from different genres.
  • Oversaw and managed projects to meet deadlines.

Amazon Delivery Driver

Khart Logistisc
03.2024 - 03.2025
  • Completed an average of 180 stops per route.
  • Maintained 25 stops per hour.
  • Immaculate driving record and customer feedback
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Managed customer inquiries and complaints in polite and professional manner.

Host/Barback

A.J. Hudson's Public House
03.2020 - 01.2023
  • Performed opening duties such as setting up glassware, restocking supplies, preparing garnishes, and pre-batching cocktails.
  • Restocked and organized spirits, beer, and wine in the bar area.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Demonstrated excellent customer service skills while managing bar operations and ensuring customer satisfaction.
  • Utilized strong communication skills to effectively coordinate with other staff such as waiters and waitresses.
  • Accurately recorded sales transactions using POS system to ensure accurate accounting of revenues.
  • Washed glasses or other serving equipment at bars.
  • Greeted and seated customers.

Customer Service Representative

U-Haul Moving & Storage of Alsip
07.2017 - 02.2019
  • Responded to customer requests for products, services, and company information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Education

Associate's degree - Arts and Sciences

Moraine Valley Community College
Palos Hills, IL
05.2010

Skills

  • POS
  • Hospitality
  • Cash handling
  • Supervising experience
  • Heavy lifting
  • Customer Service
  • Customer relations
  • Mathematical aptitude
  • Production Management
  • Guest services
  • Communication skills
  • Analysis skills
  • Conflict management
  • Retail sales
  • Active listening
  • Critical thinking
  • Problem resolution

Certification

Driver's License, 08/01/23, 08/01/27

Personal Information

  • Relocation: Anywhere
  • Title: Audio Engineer/Producer
  • Work Permit: Authorized to work in the US for any employer

Timeline

Amazon Delivery Driver

Khart Logistisc
03.2024 - 03.2025

Host/Barback

A.J. Hudson's Public House
03.2020 - 01.2023

Customer Service Representative

U-Haul Moving & Storage of Alsip
07.2017 - 02.2019

Chief Audio Engineer/Producer (freelance)

Sick City Studios
06.2011 - Current

Associate's degree - Arts and Sciences

Moraine Valley Community College

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Sean McInerney